CS Team

Discussion List

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  Private Message Spam

  [Deleted User] 20 views 0 comments 0 points Most recent by [Deleted User] March 2021GGR Cafe
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  Fellow Intercom-ers (?) I need your input

  Alexandra Kelsey 8 views 0 comments 0 points Most recent by Alexandra Kelsey March 2021CS Technology
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  Onboarding & Implementation Methodology - SaaS examples

  Srikrishnan Ganesan 10 views 0 comments 0 points Most recent by Srikrishnan Ganesan March 2021CS Conversations
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  CSM Office Hours - Meeting Notes (03-16-21)

  Jeremy Donaldson 13 views 0 comments 0 points Most recent by Jeremy Donaldson March 2021CS Conversations
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  Positioning and messaging on Voice of the Customer programs to drive high response rates

  Sam Quirke 38 views 8 comments 0 points Most recent by Andrew Marks March 2021CS Technology
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  Need help in developing the Onboarding process

  Ravindra M.K 47 views 5 comments 0 points Most recent by Ravindra M.K March 2021CS Conversations
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  Critical Interfaces

  David Ellin 5 views 0 comments 1 point Most recent by David Ellin March 2021CS Conversations
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  Software is to eating the world as Customer Success is to _________ the world?

  Jeremy Mulder 6 views 3 comments 0 points Most recent by Jeremy Mulder March 2021CS Conversations
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  Customer Success Manager to Account Director

  Janet Cassar 8 views 2 comments 0 points Most recent by Devin Stevens March 2021CS Conversations
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  Promoting your CSMS

  Michael Buccellato 22 views 1 comment 0 points Most recent by Jordan Silverman March 2021CS Conversations
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  Onboarding Survey

  Mary Kate Morrison 52 views 7 comments 0 points Most recent by Will Stevenson March 2021CS Conversations
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  Customer Success Engagement Model - Discovery to Advocacy

  Byron Sacks 26 views 2 comments 0 points Most recent by David Ellin March 2021CS Conversations
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  What problems are you facing as a CS professional?

  Alex Thebert 11 views 1 comment 0 points Most recent by Janet Cassar March 2021CS Conversations
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  Customer Success Enablement & Training

  Sana Farooq 124 views 11 comments 0 points Most recent by Ido Barnoam March 2021CS Conversations
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  What's the SDR equivalent in Customer Success?

  Jeremy Mulder 83 views 10 comments 0 points Most recent by Jeremy Mulder March 2021CS Conversations
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  Customer Success Strategy - Specialize by Market/Industry/Solution etc. or One Size Fits All??

  Jill Russack 56 views 0 comments 0 points Most recent by Jill Russack March 2021CS Conversations
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  The two barriers to entry in Customer Success: SaaS experience and Domain experience

  Kevin Mitchell Leonor 37 views 3 comments 0 points Most recent by Melina Oliveira March 2021CS Conversations
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  Research or metrics to validate CSM incentive amounts per review, referral, or testimonial

  Seth Dovev 49 views 9 comments 0 points Most recent by Seth Dovev March 2021CS Technology
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  Customer Advocacy - who owns it?

  Simon Neve 19 views 1 comment 0 points Most recent by Steve Bernstein March 2021CS Conversations
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  Charging for Support

  Krista Lugo 21 views 1 comment 0 points Most recent by TJ Waldorf March 2021CS Conversations
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  How to boost adoption within the first 30 days of onboarding

  Katherine Bentley 30 views 4 comments 0 points Most recent by Benedict Fritz March 2021CS Conversations
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  Office Hours Suggestions

  Krista Lugo 21 views 3 comments 0 points Most recent by Krista Lugo March 2021CS Conversations
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  Why it's important to solidify roles and responsibilities

  [Deleted User] 27 views 4 comments 0 points Most recent by Jessy Horrell March 2021CS Conversations
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  Visualizing Customer Success: Building a Collection of Images

  Jeremy Mulder 18 views 0 comments 0 points Most recent by Jeremy Mulder March 2021CS Conversations
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  How do you calculate CTR (Cost to Retain) & margin on low touch segments?

  [Deleted User] 34 views 4 comments 0 points Most recent by Ed Powers March 2021CS Technology
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  Customer Discovery Questions

  Cheri Stevenson 888 views 11 comments 0 points Most recent by Bob London March 2021CS Conversations
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  Soft Launch Customer Launch Plan

  Jola Marvel 8 views 0 comments 0 points Most recent by Jola Marvel February 2021CS Conversations
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  Customer Support and Success

  Ross Reitman 88 views 15 comments 0 points Most recent by Jonathan Bolton February 2021CS Conversations
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  Product Roadmap

  Andrey Tirel 8 views 1 comment 0 points Most recent by Markus Kjelsrud Pedersen February 2021CS Technology
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  Customer Success in a Product Led Model

  Esben Friis-Jensen 18 views 2 comments 0 points Most recent by Lane Holt February 2021CS Technology