CS Team

Discussion List

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  Need help in developing the Onboarding process

  Ravindra M.K 23 views 5 comments 0 points Most recent by Ravindra M.K March 2021CS Conversations
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  Critical Interfaces

  David Ellin 1 view 0 comments 1 point Most recent by David Ellin March 2021CS Conversations
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  Software is to eating the world as Customer Success is to _________ the world?

  Jeremy Mulder 5 views 3 comments 0 points Most recent by Jeremy Mulder March 2021CS Conversations
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  Customer Success Manager to Account Director

  Janet Cassar 4 views 2 comments 0 points Most recent by Devin Stevens March 2021CS Conversations
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  Promoting your CSMS

  Michael Buccellato 14 views 1 comment 0 points Most recent by Jordan Silverman March 2021CS Conversations
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  Onboarding Survey

  Mary Kate Morrison 22 views 7 comments 0 points Most recent by Will Stevenson March 2021CS Conversations
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  Customer Success Engagement Model - Discovery to Advocacy

  Byron Sacks 24 views 2 comments 0 points Most recent by David Ellin March 2021CS Conversations
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  What problems are you facing as a CS professional?

  Alex Thebert 9 views 1 comment 0 points Most recent by Janet Cassar March 2021CS Conversations
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  Customer Success Enablement & Training

  Sana Farooq 89 views 11 comments 0 points Most recent by Ido Barnoam March 2021CS Conversations
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  What's the SDR equivalent in Customer Success?

  Jeremy Mulder 46 views 10 comments 0 points Most recent by Jeremy Mulder March 2021CS Conversations
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  Customer Success Strategy - Specialize by Market/Industry/Solution etc. or One Size Fits All??

  Jill Russack 57 views 0 comments 0 points Most recent by Jill Russack March 2021CS Conversations
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  The two barriers to entry in Customer Success: SaaS experience and Domain experience

  Kevin Mitchell Leonor 23 views 3 comments 0 points Most recent by Melina Oliveira March 2021CS Conversations
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  Research or metrics to validate CSM incentive amounts per review, referral, or testimonial

  Seth Dovev 26 views 9 comments 0 points Most recent by Seth Dovev March 2021CS Technology
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  Customer Advocacy - who owns it?

  Simon Neve 14 views 1 comment 0 points Most recent by Steve Bernstein March 2021CS Conversations
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  Charging for Support

  Krista Lugo 13 views 1 comment 0 points Most recent by TJ Waldorf March 2021CS Conversations
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  How to boost adoption within the first 30 days of onboarding

  Katherine Bentley 27 views 4 comments 0 points Most recent by Benedict Fritz March 2021CS Conversations
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  Office Hours Suggestions

  Krista Lugo 13 views 3 comments 0 points Most recent by Krista Lugo March 2021CS Conversations
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  Why it's important to solidify roles and responsibilities

  [Deleted User] 7 views 4 comments 0 points Most recent by Jessy Horrell March 2021CS Conversations
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  Visualizing Customer Success: Building a Collection of Images

  Jeremy Mulder 14 views 0 comments 0 points Most recent by Jeremy Mulder March 2021CS Conversations
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  How do you calculate CTR (Cost to Retain) & margin on low touch segments?

  [Deleted User] 18 views 4 comments 0 points Most recent by Ed Powers March 2021CS Technology
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  Customer Discovery Questions

  Cheri Stevenson 822 views 11 comments 0 points Most recent by Bob London March 2021CS Conversations
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  Soft Launch Customer Launch Plan

  Jola Marvel 3 views 0 comments 0 points Most recent by Jola Marvel February 2021CS Conversations
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  Customer Support and Success

  Ross Reitman 64 views 15 comments 0 points Most recent by Jonathan Bolton February 2021CS Conversations
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  Product Roadmap

  Andrey Tirel 5 views 1 comment 0 points Most recent by Markus Kjelsrud Pedersen February 2021CS Technology
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  Customer Success in a Product Led Model

  Esben Friis-Jensen 4 views 2 comments 0 points Most recent by Lane Holt February 2021CS Technology
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  Retention Efforts Within a Reseller Model

  Nicole Prins 12 views 0 comments 0 points Most recent by Nicole Prins February 2021CS Conversations
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  Communication between Client Success and Account Executives during customer lifecycle

  Priyanka Yadav 2 views 1 comment 0 points Most recent by krishna.reddy20072000 February 2021CS Conversations
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  Should Customer Onboarding & Implementation be done by Professional Services

  Eddie Salce 23 views 5 comments 0 points Most recent by Jeffrey Kushmerek February 2021CS Conversations
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  How to Interview for a Customer Success / Experience Leader? (Executive level)

  Luke Cullimore 2 views 1 comment 0 points Most recent by Jordan Silverman February 2021CS Conversations
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  GGR wants to market your CS events

  Jeremy Donaldson 15 views 1 comment 0 points Most recent by Anita Toth February 2021CS Conversations