CS Team

Discussion List

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  The two barriers to entry in Customer Success: SaaS experience and Domain experience

  Kevin Mitchell Leonor 7 views 3 comments 0 points Most recent by Melina Oliveira March 2021CS Conversations
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  Research or metrics to validate CSM incentive amounts per review, referral, or testimonial

  Seth Dovev 5 views 9 comments 0 points Most recent by Seth Dovev March 2021CS Technology
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  Customer Advocacy - who owns it?

  Simon Neve 5 views 1 comment 0 points Most recent by Steve Bernstein March 2021CS Conversations
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  Charging for Support

  Krista Lugo 17 views 1 comment 0 points Most recent by TJ Waldorf March 2021CS Conversations
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  How to boost adoption within the first 30 days of onboarding

  Katherine Bentley 11 views 4 comments 0 points Most recent by Benedict Fritz March 2021CS Conversations
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  Office Hours Suggestions

  Krista Lugo 7 views 3 comments 0 points Most recent by Krista Lugo March 2021CS Conversations
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  Why it's important to solidify roles and responsibilities

  [Deleted User] 3 views 4 comments 0 points Most recent by Jessy Horrell March 2021CS Conversations
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  Visualizing Customer Success: Building a Collection of Images

  Jeremy Mulder 10 views 0 comments 0 points Most recent by Jeremy Mulder March 2021CS Conversations
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  How do you calculate CTR (Cost to Retain) & margin on low touch segments?

  [Deleted User] 6 views 4 comments 0 points Most recent by Ed Powers March 2021CS Technology
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  Customer Discovery Questions

  Cheri Stevenson 649 views 11 comments 0 points Most recent by Bob London March 2021CS Conversations
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  Soft Launch Customer Launch Plan

  Jola Marvel 3 views 0 comments 0 points Most recent by Jola Marvel February 2021CS Conversations
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  Customer Support and Success

  Ross Reitman 49 views 15 comments 0 points Most recent by Jonathan Bolton February 2021CS Conversations
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  Product Roadmap

  Andrey Tirel 3 views 1 comment 0 points Most recent by Markus Kjelsrud Pedersen February 2021CS Technology
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  Customer Success in a Product Led Model

  Esben Friis-Jensen 7 views 2 comments 0 points Most recent by Lane Holt February 2021CS Technology
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  Retention Efforts Within a Reseller Model

  Nicole Prins 7 views 0 comments 0 points Most recent by Nicole Prins February 2021CS Conversations
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  Communication between Client Success and Account Executives during customer lifecycle

  Priyanka Yadav 4 views 1 comment 0 points Most recent by krishna.reddy20072000 February 2021CS Conversations
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  Should Customer Onboarding & Implementation be done by Professional Services

  Eddie Salce 21 views 5 comments 0 points Most recent by Jeffrey Kushmerek February 2021CS Conversations
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  How to Interview for a Customer Success / Experience Leader? (Executive level)

  Luke Cullimore 5 views 1 comment 0 points Most recent by Jordan Silverman February 2021CS Conversations
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  GGR wants to market your CS events

  Jeremy Donaldson 15 views 1 comment 0 points Most recent by Anita Toth February 2021CS Conversations
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  Incentivizing clients to attend training sessions

  Jordan Silverman 5 views 12 comments 0 points Most recent by Ed Powers February 2021CS Conversations
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  Testing Project Management Skills During Interviews

  Renata Dinamarco 19 views 1 comment 0 points Most recent by Jordan Silverman February 2021CS Conversations
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  Adoption playbooks

  Jola Marvel 17 views 1 comment 0 points Most recent by Brian Hoffman February 2021CS Conversations
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  Website - Customer Experience/Success/Support Page

  Matt Myszkowski 3 views 4 comments 0 points Most recent by Matt Myszkowski February 2021CS Technology
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  Customer Success Certifications/Accreditations

  Janet Cassar 29 views 6 comments 0 points Most recent by Veronica Iermieri Perujo February 2021CS Conversations
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  What does a high functioning CS organization look like?

  Peter Sterkenburg 9 views 5 comments 0 points Most recent by Andreas Knoefel February 2021CS Conversations
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  Service Delivery Manager vs Customer Success Manager

  Marco Carrubba 702 views 1 comment 0 points Most recent by Natalia Goyenechea February 2021CS Conversations
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  Stakeholder mapping frameworks

  Julie Schifter 7 views 1 comment 0 points Most recent by Andrew Shoaff February 2021CS Conversations
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  Customer Journey Map Consultants

  Jonas Stanford 3 views 4 comments 0 points Most recent by Ed Powers February 2021CS Conversations
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  CSM and Configuration/Implementation Specialist Communication during the On-Boarding process...

  Tim Gilhooly 7 views 2 comments 0 points Most recent by Jordan Silverman February 2021CS Conversations
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  Market Research for an idea

  Hector Forwood 1 view 2 comments 0 points Most recent by Kevin Mitchell Leonor February 2021CS Technology