CS Team

Discussion List

• 
  Reactivation strategies - how to handle churned accounts?

  Su-Ann Vucko 3 views 8 comments 0 points Most recent by Parker Chase-Corwin August 2020CS Conversations
• 
  Success metrics hard to pin down

  Amanda Cox 15 views 2 comments 0 points Most recent by Ed Powers August 2020CS Technology
• 
  Diversity & Inclusion: Actions We Can All Take

  Lauren Mecca 62 views 16 comments 0 points Most recent by Alex Farmer August 2020CS Conversations
• 
  Closing the loop with surveys. Should we bother? ?

  Anita Toth 170 views 23 comments 0 points Most recent by Natalie Williams August 2020CS Conversations
• 
  Success Plan Templates

  Paul Mason 616 views 3 comments 0 points Most recent by Scott Smith August 2020CS Conversations
• 
  Any Customer Success Marketeers around?

  Matt Myszkowski 23 views 8 comments 0 points Most recent by Nicholas Ayala August 2020CS Conversations
• 
  Integrating customer success with Challenger Sales model

  [Deleted User] 44 views 4 comments 0 points Most recent by Anita Toth August 2020CS Conversations
• 
  CS Account Complexity and Decision Matrix for LOE

  cgreeley 37 views 0 comments 3 points Most recent by cgreeley August 2020CS Technology
• 
  CSM Team Specialization

  Deirdre Stenson 46 views 5 comments 0 points Most recent by Will Stamatis August 2020CS Conversations
• 
  Best Practices when building a One-To-Many Model

  Marta Montero 184 views 2 comments 0 points Most recent by Pam Micznik August 2020CS Technology
• 
  What's a "Customer" in B2B?

  Steve Bernstein 25 views 2 comments 0 points Most recent by Naveen Nair August 2020CS Conversations
• 
  Liaising with stakeholders in the NON SaaS world

  Rachel Priest 15 views 2 comments 0 points Most recent by Steve Bernstein August 2020CS Technology
• 
  Customer Advocacy

  Aaron Woods 30 views 6 comments 0 points Most recent by Kevin Mitchell Leonor August 2020CS Conversations
• 
  What's your risk process for lower ARR / tech touch / digital led customers?

  Alex Tran 37 views 6 comments 0 points Most recent by Matt Berg August 2020CS Technology
• 
  Are you doing "Success Marketing"?

  Mohit Jain 25 views 5 comments 0 points Most recent by Mohit Jain August 2020CS Conversations
• 
  Leadership Transparency

  Kelly Hook 27 views 4 comments 0 points Most recent by Ido Barnoam August 2020CS Conversations
• 
  VOC & Lessons Learned

  Mike Hirsch 34 views 6 comments 0 points Most recent by David Ellin August 2020CS Conversations
• 
  Mastering "Strategic conversations"

  Sidd 5 views 2 comments 0 points Most recent by Kevin Mitchell Leonor August 2020CS Conversations
• 
  Landing First CSM Role

  Archive User 143 views 23 comments 0 points Most recent by Laura Lakhwara August 2020CS Conversations
• 
  Org chart - high touch, enterprise with complex product

  Petra Makaremi 34 views 4 comments 0 points Most recent by Petra Makaremi August 2020CS Conversations
• 
  Is anyone holding cross-functional meetings to triage key customer issues?

  [Deleted User] 9 views 4 comments 0 points Most recent by Kelly Hook August 2020CS Conversations
• 
  Diversity & Inclusion in GGR: Actions We Can All Take

  Lauren Mecca 4 views 0 comments 0 points Most recent by Lauren Mecca August 2020CS Conversations
• 
  What tools are you using to keep non-value account details (like notes, and org charts)?

  Elizabeth Bukys 25 views 3 comments 0 points Most recent by Russell Bourne August 2020CS Technology
• 
  Asking for Title Change / Promotion

  Alex Tran 39 views 2 comments 0 points Most recent by BenB August 2020CS Conversations
• 
  Welcome to the new Gain Grow Retain Community

  [Deleted User] 3 views 4 comments 0 points Most recent by Anita Toth August 2020CS Conversations
• 
  Learning Resources for your CS teams

  Philipp Maucher 15 views 2 comments 0 points Most recent by Philipp Maucher August 2020CS Conversations
• 
  Generating Meeting for CSM's

  Luke Zancanaro 4 views 1 comment 0 points Most recent by Jarren Pinchuck August 2020CS Conversations
• 
  Stakeholder Mapping

  Matt Myszkowski 39 views 8 comments 0 points Most recent by MarkusS August 2020CS Conversations
• 
  Reference Customers

  Joshua Maberry 4 views 4 comments 0 points Most recent by Nicolas Thatcher August 2020CS Conversations
• 
  Pulse+ and other CSM Certifications - Necessary?

  Ariel Turner 26 views 6 comments 0 points Most recent by Ariel Turner August 2020CS Conversations