CS Team

Discussion List

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  Any recommendations on the best way to conduct an internal quarterly/book of business review with CS

  Gautam Sawhney 11 views 3 comments 0 points Most recent by Natalie Williams August 2020CS Conversations
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  Reactivation strategies - how to handle churned accounts?

  Su-Ann Vucko 10 views 8 comments 0 points Most recent by Parker Chase-Corwin August 2020CS Conversations
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  Success metrics hard to pin down

  Amanda Cox 23 views 2 comments 0 points Most recent by Ed Powers August 2020CS Technology
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  Diversity & Inclusion: Actions We Can All Take

  Lauren Mecca 92 views 16 comments 0 points Most recent by Alex Farmer August 2020CS Conversations
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  Closing the loop with surveys. Should we bother? ?

  Anita Toth 195 views 23 comments 0 points Most recent by Natalie Williams August 2020CS Conversations
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  Success Plan Templates

  Paul Mason 626 views 3 comments 0 points Most recent by Scott Smith August 2020CS Conversations
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  Any Customer Success Marketeers around?

  Matt Myszkowski 39 views 8 comments 0 points Most recent by Nicholas Ayala August 2020CS Conversations
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  Integrating customer success with Challenger Sales model

  [Deleted User] 49 views 4 comments 0 points Most recent by Anita Toth August 2020CS Conversations
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  CS Account Complexity and Decision Matrix for LOE

  cgreeley 41 views 0 comments 3 points Most recent by cgreeley August 2020CS Technology
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  CSM Team Specialization

  Deirdre Stenson 63 views 5 comments 0 points Most recent by Will Stamatis August 2020CS Conversations
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  Best Practices when building a One-To-Many Model

  Marta Montero 190 views 2 comments 0 points Most recent by Pam Micznik August 2020CS Technology
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  What's a "Customer" in B2B?

  Steve Bernstein 33 views 2 comments 0 points Most recent by Naveen Nair August 2020CS Conversations
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  Liaising with stakeholders in the NON SaaS world

  Rachel Priest 32 views 2 comments 0 points Most recent by Steve Bernstein August 2020CS Technology
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  Customer Advocacy

  Aaron Woods 36 views 6 comments 0 points Most recent by Kevin Mitchell Leonor August 2020CS Conversations
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  What's your risk process for lower ARR / tech touch / digital led customers?

  Alex Tran 53 views 6 comments 0 points Most recent by Matt Berg August 2020CS Technology
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  Are you doing "Success Marketing"?

  Mohit Jain 29 views 5 comments 0 points Most recent by Mohit Jain August 2020CS Conversations
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  Leadership Transparency

  Kelly Hook 38 views 4 comments 0 points Most recent by Ido Barnoam August 2020CS Conversations
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  VOC & Lessons Learned

  Mike Hirsch 46 views 6 comments 0 points Most recent by David Ellin August 2020CS Conversations
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  Mastering "Strategic conversations"

  Sidd 11 views 2 comments 0 points Most recent by Kevin Mitchell Leonor August 2020CS Conversations
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  Landing First CSM Role

  Archive User 202 views 23 comments 0 points Most recent by Laura Lakhwara August 2020CS Conversations
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  Org chart - high touch, enterprise with complex product

  Petra Makaremi 41 views 4 comments 0 points Most recent by Petra Makaremi August 2020CS Conversations
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  Is anyone holding cross-functional meetings to triage key customer issues?

  [Deleted User] 15 views 4 comments 0 points Most recent by Kelly Hook August 2020CS Conversations
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  Diversity & Inclusion in GGR: Actions We Can All Take

  Lauren Mecca 8 views 0 comments 0 points Most recent by Lauren Mecca August 2020CS Conversations
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  What tools are you using to keep non-value account details (like notes, and org charts)?

  Elizabeth Bukys 35 views 3 comments 0 points Most recent by Russell Bourne August 2020CS Technology
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  Asking for Title Change / Promotion

  Alex Tran 42 views 2 comments 0 points Most recent by BenB August 2020CS Conversations
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  Welcome to the new Gain Grow Retain Community

  [Deleted User] 8 views 4 comments 0 points Most recent by Anita Toth August 2020CS Conversations
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  Learning Resources for your CS teams

  Philipp Maucher 22 views 2 comments 0 points Most recent by Philipp Maucher August 2020CS Conversations
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  Generating Meeting for CSM's

  Luke Zancanaro 13 views 1 comment 0 points Most recent by Jarren Pinchuck August 2020CS Conversations
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  Stakeholder Mapping

  Matt Myszkowski 50 views 8 comments 0 points Most recent by MarkusS August 2020CS Conversations
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  Reference Customers

  Joshua Maberry 13 views 4 comments 0 points Most recent by Nicolas Thatcher August 2020CS Conversations