CS Team

Discussion List

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  Success Plan Templates

  Paul Mason 617 views 3 comments 0 points Most recent by Scott Smith August 2020CS Conversations
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  Any Customer Success Marketeers around?

  Matt Myszkowski 19 views 8 comments 0 points Most recent by Nicholas Ayala August 2020CS Conversations
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  Integrating customer success with Challenger Sales model

  [Deleted User] 36 views 4 comments 0 points Most recent by Anita Toth August 2020CS Conversations
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  CS Account Complexity and Decision Matrix for LOE

  cgreeley 37 views 0 comments 3 points Most recent by cgreeley August 2020CS Technology
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  CSM Team Specialization

  Deirdre Stenson 41 views 5 comments 0 points Most recent by Will Stamatis August 2020CS Conversations
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  Best Practices when building a One-To-Many Model

  Marta Montero 186 views 2 comments 0 points Most recent by Pam Micznik August 2020CS Technology
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  What's a "Customer" in B2B?

  Steve Bernstein 22 views 2 comments 0 points Most recent by Naveen Nair August 2020CS Conversations
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  Liaising with stakeholders in the NON SaaS world

  Rachel Priest 8 views 2 comments 0 points Most recent by Steve Bernstein August 2020CS Technology
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  Customer Advocacy

  Aaron Woods 25 views 6 comments 0 points Most recent by Kevin Mitchell Leonor August 2020CS Conversations
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  What's your risk process for lower ARR / tech touch / digital led customers?

  Alex Tran 25 views 6 comments 0 points Most recent by Matt Berg August 2020CS Technology
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  Are you doing "Success Marketing"?

  Mohit Jain 22 views 5 comments 0 points Most recent by Mohit Jain August 2020CS Conversations
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  Leadership Transparency

  Kelly Hook 27 views 4 comments 0 points Most recent by Ido Barnoam August 2020CS Conversations
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  VOC & Lessons Learned

  Mike Hirsch 25 views 6 comments 0 points Most recent by David Ellin August 2020CS Conversations
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  Mastering "Strategic conversations"

  Sidd 3 views 2 comments 0 points Most recent by Kevin Mitchell Leonor August 2020CS Conversations
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  Landing First CSM Role

  Archive User 149 views 23 comments 0 points Most recent by Laura Lakhwara August 2020CS Conversations
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  Org chart - high touch, enterprise with complex product

  Petra Makaremi 16 views 4 comments 0 points Most recent by Petra Makaremi August 2020CS Conversations
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  Is anyone holding cross-functional meetings to triage key customer issues?

  [Deleted User] 3 views 4 comments 0 points Most recent by Kelly Hook August 2020CS Conversations
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  Diversity & Inclusion in GGR: Actions We Can All Take

  Lauren Mecca 4 views 0 comments 0 points Most recent by Lauren Mecca August 2020CS Conversations
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  What tools are you using to keep non-value account details (like notes, and org charts)?

  Elizabeth Bukys 23 views 3 comments 0 points Most recent by Russell Bourne August 2020CS Technology
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  Asking for Title Change / Promotion

  Alex Tran 34 views 2 comments 0 points Most recent by BenB August 2020CS Conversations
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  Welcome to the new Gain Grow Retain Community

  [Deleted User] 2 views 4 comments 0 points Most recent by Anita Toth August 2020CS Conversations
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  Learning Resources for your CS teams

  Philipp Maucher 15 views 2 comments 0 points Most recent by Philipp Maucher August 2020CS Conversations
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  Generating Meeting for CSM's

  Luke Zancanaro 5 views 1 comment 0 points Most recent by Jarren Pinchuck August 2020CS Conversations
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  Stakeholder Mapping

  Matt Myszkowski 30 views 8 comments 0 points Most recent by MarkusS August 2020CS Conversations
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  Reference Customers

  Joshua Maberry 9 views 4 comments 0 points Most recent by Nicolas Thatcher August 2020CS Conversations
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  Pulse+ and other CSM Certifications - Necessary?

  Ariel Turner 24 views 6 comments 0 points Most recent by Ariel Turner August 2020CS Conversations
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  DNR- Do Not Renew

  Amit Kumar 17 views 4 comments 0 points Most recent by gurd3v August 2020CS Conversations
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  Renewal Calculation with early renewals

  Brody Horton 28 views 2 comments 0 points Most recent by Russell Bourne August 2020CS Technology
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  How would you teach CS to students in 90 minutes?

  Walter Zepeda 7 views 6 comments 0 points Most recent by Walter Zepeda August 2020CS Conversations
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  Customer Success Team Training Options - Does anyone have any recommendations?

  Josue Rodriguez 5 views 5 comments 0 points Most recent by Andreas Knoefel August 2020CS Conversations