CS Team

Discussion List

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  Best Practices when building a One-To-Many Model

  Marta Montero 181 views 2 comments 0 points Most recent by Pam Micznik August 2020CS Technology
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  What's a "Customer" in B2B?

  Steve Bernstein 13 views 2 comments 0 points Most recent by Naveen Nair August 2020CS Conversations
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  Liaising with stakeholders in the NON SaaS world

  Rachel Priest 1 view 2 comments 0 points Most recent by Steve Bernstein August 2020CS Technology
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  Customer Advocacy

  Aaron Woods 24 views 6 comments 0 points Most recent by Kevin Mitchell Leonor August 2020CS Conversations
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  What's your risk process for lower ARR / tech touch / digital led customers?

  Alex Tran 23 views 6 comments 0 points Most recent by Matt Berg August 2020CS Technology
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  Are you doing "Success Marketing"?

  Mohit Jain 21 views 5 comments 0 points Most recent by Mohit Jain August 2020CS Conversations
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  Leadership Transparency

  Kelly Hook 11 views 4 comments 0 points Most recent by Ido Barnoam August 2020CS Conversations
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  VOC & Lessons Learned

  Mike Hirsch 21 views 6 comments 0 points Most recent by David Ellin August 2020CS Conversations
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  Mastering "Strategic conversations"

  Sidd 1 view 2 comments 0 points Most recent by Kevin Mitchell Leonor August 2020CS Conversations
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  Landing First CSM Role

  Archive User 133 views 23 comments 0 points Most recent by Laura Lakhwara August 2020CS Conversations
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  Org chart - high touch, enterprise with complex product

  Petra Makaremi 11 views 4 comments 0 points Most recent by Petra Makaremi August 2020CS Conversations
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  Is anyone holding cross-functional meetings to triage key customer issues?

  [Deleted User] 1 view 4 comments 0 points Most recent by Kelly Hook August 2020CS Conversations
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  Diversity & Inclusion in GGR: Actions We Can All Take

  Lauren Mecca 1 view 0 comments 0 points Most recent by Lauren Mecca August 2020CS Conversations
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  What tools are you using to keep non-value account details (like notes, and org charts)?

  Elizabeth Bukys 11 views 3 comments 0 points Most recent by Russell Bourne August 2020CS Technology
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  Asking for Title Change / Promotion

  Alex Tran 31 views 2 comments 0 points Most recent by BenB August 2020CS Conversations
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  Welcome to the new Gain Grow Retain Community

  [Deleted User] 1 view 4 comments 0 points Most recent by Anita Toth August 2020CS Conversations
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  Learning Resources for your CS teams

  Philipp Maucher 11 views 2 comments 0 points Most recent by Philipp Maucher August 2020CS Conversations
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  Generating Meeting for CSM's

  Luke Zancanaro 1 view 1 comment 0 points Most recent by Jarren Pinchuck August 2020CS Conversations
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  Stakeholder Mapping

  Matt Myszkowski 11 views 8 comments 0 points Most recent by MarkusS August 2020CS Conversations
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  Reference Customers

  Joshua Maberry 1 view 4 comments 0 points Most recent by Nicolas Thatcher August 2020CS Conversations
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  Pulse+ and other CSM Certifications - Necessary?

  Ariel Turner 23 views 6 comments 0 points Most recent by Ariel Turner August 2020CS Conversations
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  DNR- Do Not Renew

  Amit Kumar 11 views 4 comments 0 points Most recent by gurd3v August 2020CS Conversations
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  Renewal Calculation with early renewals

  Brody Horton 21 views 2 comments 0 points Most recent by Russell Bourne August 2020CS Technology
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  How would you teach CS to students in 90 minutes?

  Walter Zepeda 1 view 6 comments 0 points Most recent by Walter Zepeda August 2020CS Conversations
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  Customer Success Team Training Options - Does anyone have any recommendations?

  Josue Rodriguez 1 view 5 comments 0 points Most recent by Andreas Knoefel August 2020CS Conversations
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  Contact Goes Silent - What's is your Strategy

  BenB 71 views 18 comments 0 points Most recent by Devin Swindall August 2020CS Conversations
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  CSM and Sales Responsibilities - who has the time???

  BenB 11 views 7 comments 0 points Most recent by Kristoffer Blom August 2020CS Conversations
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  How do you approach CS territory planning?

  John Bosch 1 view 2 comments 0 points Most recent by Parker Chase-Corwin August 2020CS Technology
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  Customer Success and Sales with different goals - how to align?

  Philipp Maucher 41 views 4 comments 0 points Most recent by Philipp Maucher August 2020CS Conversations
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  Customer Success Under Support Org

  Lauren Warthan 1 view 3 comments 0 points Most recent by Justin Chappell August 2020CS Conversations