CS Team

Discussion List

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  Executive Business Reviews

  Shira Harash 21 views 1 comment 0 points Most recent by Matt Myszkowski October 2020CS Conversations
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  CS Staffing Model

  Paul Escobedo 1 view 5 comments 0 points Most recent by Shari Srebnick October 2020CS Conversations
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  How do you fairly distribute accounts among CSMs when comped on renewals?

  Effie Mansdorf 1 view 7 comments 0 points Most recent by Effie Mansdorf October 2020CS Technology
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  Vetting CS Software Platforms- What are the best questions to ask?

  Chrissy Hines 1 view 7 comments 0 points Most recent by Amanda Ingraham October 2020CS Technology
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  How do you introduce CSM's role?

  Effie Mansdorf 41 views 8 comments 0 points Most recent by Matt Myszkowski October 2020CS Conversations
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  Launching Customer Success Excellence - The Customer Success Awards

  Alex Farmer 1 view 3 comments 0 points Most recent by Matt Myszkowski October 2020CS Conversations
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  Names for customer facing function

  Alex Farmer 23 views 1 comment 0 points Most recent by Matt Myszkowski October 2020CS Conversations
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  Compensation metrics for Tech-Touch CS team

  Jenny Leman 11 views 6 comments 0 points Most recent by Ed Powers October 2020CS Conversations
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  Combating extremely aggressive pricing from competition

  Kevin Mitchell Leonor 1 view 3 comments 0 points Most recent by Kevin Mitchell Leonor October 2020CS Conversations
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  Organizational Transition

  Renee Murphy 1 view 2 comments 0 points Most recent by Ed Powers October 2020CS Conversations
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  CS Training Successes & Impact on CS Metrics Success/Results

  Dan Conroy 1 view 2 comments 0 points Most recent by DanaSoza October 2020CS Conversations
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  CS Program Manager

  Chad Horenfeldt 1 view 3 comments 0 points Most recent by Yanira "Janita" Sesniak October 2020CS Conversations
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  Risk vs Churn in SaaS world

  Renee Murphy 1 view 3 comments 0 points Most recent by Russell Bourne October 2020CS Conversations
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  Consulting Agreement SOW

  Tiffany Morin 11 views 5 comments 0 points Most recent by Jeffrey Kushmerek October 2020CS Conversations
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  How do you measure the quality of support agnets?

  Ido Barnoam 11 views 5 comments 0 points Most recent by Ed Powers September 2020CS Technology
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  Examples of Tech-Driven KPI's aligning strongly with Product Marketing KPI's

  Jenny Leman 1 view 0 comments 0 points Most recent by Jenny Leman September 2020CS Conversations
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  Resetting Legacy Customer Expectations

  Parker Chase-Corwin 11 views 5 comments 0 points Most recent by Russell Bourne September 2020CS Conversations
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  How have you handled rogue customers / have you felt the need to construct a way to direct customer

  Matt Vadala 1 view 0 comments 0 points Most recent by Matt Vadala September 2020CS Conversations
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  Increasing Engagement Rate of Web Users

  Nicholas Ciambrello 1 view 8 comments 0 points Most recent by Anita Toth September 2020CS Conversations
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  CS structure for consultative and customised solutions.

  Nathan Byren 1 view 4 comments 0 points Most recent by Nathan Byren September 2020CS Conversations
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  Success Plan Effectiveness

  Closed Haley Miller 51 views 9 comments 0 points Most recent by Haley Miller September 2020CS Conversations
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  What would you do if the customers you have now were your

  Anita Toth 1 view 15 comments 0 points Most recent by Anita Toth September 2020CS Conversations
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  Cross-Sell Benchmarks

  Ryan Creamore 11 views 2 comments 0 points Most recent by Russell Bourne September 2020CS Technology
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  Customer Success Leader Bonus Plan

  [Deleted User] 1 view 11 comments 0 points Most recent by Matt Myszkowski September 2020CS Conversations
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  CS from Cradle to Grave

  Chuck Barber 11 views 1 comment 0 points Most recent by MarkusS September 2020CS Conversations
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  Appropriate level of touch for top tier

  Wendy Johnson 32 views 14 comments 0 points Most recent by Wendy Johnson September 2020CS Conversations
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  KPMG 2020 NL Customer Experience - Customer in the eye of the storm - September 2020

  Arnold de la Fuente 11 views 2 comments 0 points Most recent by Arnold de la Fuente September 2020CS Conversations
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  Customer Success Manual vs Playbook

  Jared Orr 51 views 10 comments 0 points Most recent by Shari Srebnick September 2020CS Technology
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  Onboarding vs. Implementation - reflecting the difference in process?

  Benedict Fritz 52 views 28 comments 0 points Most recent by Harris Clarke September 2020CS Conversations
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  Creating better champions

  Jarren Pinchuck 1 view 8 comments 0 points Most recent by Walter Zepeda September 2020CS Conversations