CS Team

When Customer Success is in your blood, but SaaS isnt...

Zhenya Kuhne 1 view 12 comments 0 points Most recent by Zhenya Kuhne July 2020CS Conversations
How do you approach customer marketing when this falls on Customer Success to own?

Jeffrey Nadeau 4 views 12 comments 0 points Most recent by Kimberly Ross July 2020CS Conversations
Client Success vs. Customer Success?

Darko Kankaras 210 views 12 comments 0 points Most recent by Thomas Seelbinder July 2020CS Operations Conversations
Unique CS orgs

Andrey Tirel 4 views 2 comments 0 points Most recent by Elizabeth Bukys July 2020CS Conversations
CSM Customer Rotation

Scotty 11 views 9 comments 0 points Most recent by Will Pagden July 2020CS Conversations
Client-Facing Education

Alex Turkovic 15 views 7 comments 0 points Most recent by Samma Hafeez July 2020CS Technology
No Subject

Ryan Creamore 2 views 0 comments 0 points Most recent by Ryan Creamore July 2020CS Conversations
No Subject

Alex Tran 7 views 6 comments 0 points Most recent by Will Pagden July 2020CS Conversations
proactive Service Mgmt vs CSM

Andrew Rowlands 11 views 8 comments 0 points Most recent by Will Pagden July 2020CS Conversations
How many questions is too many questions in an NPS Survey?

Will Pagden 132 views 15 comments 0 points Most recent by Will Pagden July 2020CS Conversations
Reimagining Team Structure

Natalie White 9 views 6 comments 0 points Most recent by Will Pagden July 2020CS Conversations
Supporting SAAS free trials

Mollie Luckhurst 19 views 16 comments 0 points Most recent by Thomas Fortier July 2020CS Conversations
Education/Upskill budget ideas

Paul Giovacchini 15 views 7 comments 0 points Most recent by Tatyana Ventura July 2020CS Conversations
What is everyone's favorite, non traditional, interview question to ask?

Brian Hartley 2 views 11 comments 0 points Most recent by Tatyana Ventura July 2020CS Conversations
Office Hours for Your Customers

Alex Tran 20 views 8 comments 0 points Most recent by Will Pagden July 2020CS Conversations
Customer First Mindset

Archive User 5 views 8 comments 0 points Most recent by Will Pagden July 2020CS Conversations
Ideal CS Org

Matt Myszkowski 2 views 23 comments 0 points Most recent by Will Pagden July 2020CS Conversations
Office Hours recordings

Ronald Krisak 5 views 3 comments 0 points Most recent by Ronald Krisak July 2020CS Conversations
CSM Supporting New Product Launch

Matt Myszkowski 22 views 10 comments 0 points Most recent by Scotty July 2020CS Conversations
Building Out Tech Touch - Here's what I'm doing (feedback/ideas welcomed!)

Alex Tran 1 view 18 comments 0 points Most recent by Alex Tran July 2020CS Technology
Billing CSM as Hourly - Can it be successful?

Britt Hall 5 views 11 comments 0 points Most recent by Scotty July 2020CS Conversations
We all need to send a little love to ourselves sometimes. How do you celebrate the wins and how do y

Kevin Mitchell Leonor 14 views 4 comments 0 points Most recent by Scotty July 2020CS Conversations
CS Org Reporting Structure

Shari Srebnick 10 views 6 comments 0 points Most recent by Shari Srebnick July 2020CS Conversations
CSM to CSM Client Hand Off - External Communication

Jeremy Owsley 13 views 5 comments 0 points Most recent by Ronald Krisak July 2020CS Conversations
Determining Expansion Revenue Goals in Customer Success via SOM Analysis

Rich Watson 7 views 4 comments 0 points Most recent by Rich Watson July 2020CS Conversations
Average BoB size per CSM?

Thomas Fortier 919 views 6 comments 0 points Most recent by Thomas Fortier July 2020CS Technology
Has anyone built a playbook for driving customer retention after a data breach situation?

[Deleted User] 1 view 2 comments 0 points Most recent by David Ellin July 2020CS Conversations
Suggestions on trying to land a Success role with no formal CSM experience in today's climate?

Matt Vadala 2 views 11 comments 0 points Most recent by Scotty July 2020CS Conversations
Differentiating "entry-CSM" vs. "Enterprise CSM" job postings

Devon Lee 10 views 4 comments 0 points Most recent by Kevin Mitchell Leonor June 2020CS Conversations
Customer Experience W/out SaaS

Meghan Price 47 views 7 comments 0 points Most recent by Scott Morgan June 2020CS Conversations