CS Team

Discussion List

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  What do you do in the first 2 weeks on the job...

  [Deleted User] 3 views 16 comments 0 points Most recent by Thomas Fortier July 2020CS Conversations
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  The Biggest CS Myth?

  Matt Myszkowski 11 views 6 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  Looking for Career Advice - Being a High Performing (Enterprise) IC vs. People Manager

  Alex Tran 10 views 9 comments 0 points Most recent by Scotty July 2020CS Conversations
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  Re-Engagement & Multi-Threading Strategies

  Ryan Creamore 15 views 2 comments 0 points Most recent by Matt Vadala July 2020CS Conversations
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  When Customer Success is in your blood, but SaaS isnt...

  Zhenya Kuhne 1 view 12 comments 0 points Most recent by Zhenya Kuhne July 2020CS Conversations
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  How do you approach customer marketing when this falls on Customer Success to own?

  Jeffrey Nadeau 7 views 12 comments 0 points Most recent by Kimberly Ross July 2020CS Conversations
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  Client Success vs. Customer Success?

  Darko Kankaras 229 views 12 comments 0 points Most recent by Thomas Seelbinder July 2020CS Operations Conversations
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  Unique CS orgs

  Andrey Tirel 17 views 2 comments 0 points Most recent by Elizabeth Bukys July 2020CS Conversations
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  CSM Customer Rotation

  Scotty 11 views 9 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  Client-Facing Education

  Alex Turkovic 21 views 7 comments 0 points Most recent by Samma Hafeez July 2020CS Technology
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  No Subject

  Ryan Creamore 5 views 0 comments 0 points Most recent by Ryan Creamore July 2020CS Conversations
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  No Subject

  Alex Tran 5 views 6 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  proactive Service Mgmt vs CSM

  Andrew Rowlands 11 views 8 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  How many questions is too many questions in an NPS Survey?

  Will Pagden 155 views 15 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  Reimagining Team Structure

  Natalie White 3 views 6 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  Supporting SAAS free trials

  Mollie Luckhurst 21 views 16 comments 0 points Most recent by Thomas Fortier July 2020CS Conversations
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  Education/Upskill budget ideas

  Paul Giovacchini 11 views 7 comments 0 points Most recent by Tatyana Ventura July 2020CS Conversations
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  What is everyone's favorite, non traditional, interview question to ask?

  Brian Hartley 5 views 11 comments 0 points Most recent by Tatyana Ventura July 2020CS Conversations
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  Office Hours for Your Customers

  Alex Tran 21 views 8 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  Customer First Mindset

  Archive User 8 views 8 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  Ideal CS Org

  Matt Myszkowski 6 views 23 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  Office Hours recordings

  Ronald Krisak 3 views 3 comments 0 points Most recent by Ronald Krisak July 2020CS Conversations
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  CSM Supporting New Product Launch

  Matt Myszkowski 25 views 10 comments 0 points Most recent by Scotty July 2020CS Conversations
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  Building Out Tech Touch - Here's what I'm doing (feedback/ideas welcomed!)

  Alex Tran 9 views 18 comments 0 points Most recent by Alex Tran July 2020CS Technology
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  Billing CSM as Hourly - Can it be successful?

  Britt Hall 5 views 11 comments 0 points Most recent by Scotty July 2020CS Conversations
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  We all need to send a little love to ourselves sometimes. How do you celebrate the wins and how do y

  Kevin Mitchell Leonor 17 views 4 comments 0 points Most recent by Scotty July 2020CS Conversations
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  CS Org Reporting Structure

  Shari Srebnick 1 view 6 comments 0 points Most recent by Shari Srebnick July 2020CS Conversations
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  CSM to CSM Client Hand Off - External Communication

  Jeremy Owsley 15 views 5 comments 0 points Most recent by Ronald Krisak July 2020CS Conversations
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  Determining Expansion Revenue Goals in Customer Success via SOM Analysis

  Rich Watson 7 views 4 comments 0 points Most recent by Rich Watson July 2020CS Conversations
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  Average BoB size per CSM?

  Thomas Fortier 995 views 6 comments 0 points Most recent by Thomas Fortier July 2020CS Technology