CS Team

Discussion List

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  Customer Operations

  John Bosch 12 views 6 comments 0 points Most recent by tjwwheel July 2020CS Conversations
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  What are typical upsell commission plans you've seen?

  Kathryn Moore 47 views 13 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  Asking the right questions relevant to Stakeholder Personas

  Sidd 81 views 6 comments 0 points Most recent by Archive User July 2020CS Conversations
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  Building a CS Team from Scratch

  Gabriel Fallas 125 views 29 comments 0 points Most recent by Walter Zepeda July 2020CS Conversations
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  How many questions is too many questions in an NPS Survey?

  Will Pagden 199 views 15 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  Any recommendations on the best way to conduct an internal quarterly/book of business review with CS

  Gautam Sawhney 3 views 1 comment 0 points Most recent by Brian LaFaille July 2020CS Conversations
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  Client Success vs. Customer Success?

  Darko Kankaras 277 views 12 comments 0 points Most recent by Thomas Seelbinder July 2020CS Operations Conversations
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  Office Hours for Your Customers

  Alex Tran 43 views 8 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  Time Management and the ever growing CSM To-Do List

  Thomas Fortier 12 views 8 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  Has anyone done the Reforge program?

  Elizabeth Bukys 2 views 1 comment 0 points Most recent by Chrissy Hines July 2020CS Conversations
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  Hi All - We are trying to move away from expansion quotas for our Enterprise CSMs. Apart from renewa

  Manan Joshi 11 views 8 comments 0 points Most recent by Steve Bernstein July 2020CS Conversations
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  Interim CSM/Customer Support Model during a hiring pause?

  tjwwheel 12 views 6 comments 0 points Most recent by tjwwheel July 2020CS Conversations
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  How do you measure the performance of the CSM function? What metrics do you add as you mature?

  [Deleted User] 22 views 7 comments 0 points Most recent by Samma Hafeez July 2020CS Technology
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  Can anyone share a sample QBR template (frameworks) for a CRM Software (Salesforce, etc) ?

  Sidd 41 views 7 comments 0 points Most recent by Sidd July 2020CS Conversations
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  Company Changes that Create Change Management Asks of the Customer

  Anna Alley 23 views 5 comments 0 points Most recent by Archive User July 2020CS Conversations
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  The Biggest CS Myth?

  Matt Myszkowski 12 views 6 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  [CSM Office Hours] Tuesday August 4, 2020

  [Deleted User] 2 views 0 comments 0 points Most recent by [Deleted User] July 2020CS Conversations
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  proactive Service Mgmt vs CSM

  Andrew Rowlands 23 views 8 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  Looking for Career Advice - Being a High Performing (Enterprise) IC vs. People Manager

  Alex Tran 22 views 9 comments 0 points Most recent by Scotty July 2020CS Conversations
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  What do you do in the first 2 weeks on the job...

  [Deleted User] 11 views 16 comments 0 points Most recent by Thomas Fortier July 2020CS Conversations
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  Ideal CS Org

  Matt Myszkowski 33 views 23 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  How does your organization present QBRs / ABRs to SMB "Tech Touch" customers?

  Jeremy Donaldson 24 views 9 comments 0 points Most recent by Sidd July 2020CS Technology
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  Reimagining Team Structure

  Natalie White 3 views 6 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  Re-Engagement & Multi-Threading Strategies

  Ryan Creamore 24 views 2 comments 0 points Most recent by Matt Vadala July 2020CS Conversations
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  Unique CS orgs

  Andrey Tirel 11 views 2 comments 0 points Most recent by Elizabeth Bukys July 2020CS Conversations
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  When Customer Success is in your blood, but SaaS isnt...

  Zhenya Kuhne 22 views 12 comments 0 points Most recent by Zhenya Kuhne July 2020CS Conversations
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  Client-Facing Education

  Alex Turkovic 21 views 7 comments 0 points Most recent by Samma Hafeez July 2020CS Technology
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  How do you approach customer marketing when this falls on Customer Success to own?

  Jeffrey Nadeau 2 views 12 comments 0 points Most recent by Kimberly Ross July 2020CS Conversations
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  CSM Customer Rotation

  Scotty 22 views 9 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  Building Out Tech Touch - Here's what I'm doing (feedback/ideas welcomed!)

  Alex Tran 83 views 18 comments 0 points Most recent by Alex Tran July 2020CS Technology