CS Team

Discussion List

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  Hiring A CSM with no prior CS experience

  Yanira "Janita" Sesniak 86 views 23 comments 0 points Most recent by Yanira "Janita" Sesniak September 2020CS Conversations
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  Playbooks segmentation

  Angela Guedes 32 views 3 comments 0 points Most recent by Russell Bourne September 2020CS Conversations
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  Searching for great articles about Customer Success

  Julie Schifter 15 views 8 comments 0 points Most recent by David Jackson September 2020CS Conversations
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  What's on your whiteboard for the next 30 days?

  [Deleted User] 21 views 7 comments 0 points Most recent by Wendy Johnson September 2020CS Conversations
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  Nailing the Handoffs/Handover from Sales to CS

  Sidd 33 views 1 comment 0 points Most recent by Andrew Marks September 2020CS Technology
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  Actionable CS Leadership Reviews

  Ronald Krisak 78 views 14 comments 0 points Most recent by Steve Bernstein September 2020CS Technology
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  Career Advice

  Stefanie Wood 1 view 4 comments 0 points Most recent by Brian Hartley September 2020CS Conversations
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  Should we introduce work arounds for problems or wait for a permanent solution?

  Warwick Brown 2 views 6 comments 0 points Most recent by Russell Bourne September 2020CS Conversations
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  New Member- Career Pivot

  Cory Corban 2 views 2 comments 0 points Most recent by Cory Corban September 2020CS Conversations
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  Support and CSM dynamic PRIOR to joining the company

  Anastasia Magnitskaia 21 views 8 comments 0 points Most recent by Anastasia Magnitskaia September 2020CS Conversations
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  Organisational alignment

  Sudip Ghosh 25 views 1 comment 0 points Most recent by Anita Toth September 2020CS Conversations
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  You've Been Called Out for a Microaggression. What Do You Do?

  Sarah Bierenbaum 37 views 3 comments 0 points Most recent by Alex Farmer September 2020CS Conversations
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  Tracking Outcomes For Success Plans

  Gautam Sawhney 2 views 1 comment 0 points Most recent by Steve Bernstein September 2020CS Conversations
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  Churn playbook for Loss of Champion/Ghosted

  MarkusS 44 views 4 comments 0 points Most recent by Chad Horenfeldt September 2020CS Conversations
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  Fight Churn with this ChurnMonster Playbook

  Bri Adams 5 views 0 comments 1 point Most recent by Bri Adams September 2020CS Conversations
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  The 5 Key Ingredients of a Success Plan

  Benedict Fritz 130 views 20 comments 0 points Most recent by Aaron Thompson September 2020CS Technology
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  Communicating product releases to customers

  Andrew Harding 24 views 9 comments 0 points Most recent by Chad Horenfeldt August 2020CS Conversations
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  Do you send an onboarding survey?

  Caitlin Boucher 5 views 5 comments 0 points Most recent by Meghan Price August 2020CS Conversations
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  From CSM to Director

  Kevin Mitchell Leonor 31 views 12 comments 0 points Most recent by Tiffany Morin August 2020CS Conversations
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  Implementation and Sales Engineer Ratios + Budgeting

  Leanna Castello 21 views 2 comments 0 points Most recent by Tiffany Morin August 2020CS Conversations
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  Unit Cost Conversations for Customer Success Teams

  Anna Alley 23 views 2 comments 0 points Most recent by Russell Bourne August 2020CS Conversations
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  CSM/AM interviewing practices

  Lindsey Kemmerich 124 views 4 comments 0 points Most recent by Lindsey Kemmerich August 2020CS Conversations
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  Tell us about your experience with GGR

  [Deleted User] 14 views 8 comments 0 points Most recent by Wayne Dilworth August 2020CS Conversations
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  Naming Does it Matter.

  Scotty 3 views 1 comment 0 points Most recent by Nicholas Ayala August 2020CS Conversations
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  Imagine you were to start the nurturing team from scratch

  Daniel Hocutt 3 views 8 comments 0 points Most recent by Kevin Mitchell Leonor August 2020CS Conversations
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  The Three Pillars of Customer Success

  Jared Orr 23 views 9 comments 0 points Most recent by Jarren Pinchuck August 2020CS Conversations
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  High-Touch Challenges?

  Ja'Rod Morris 14 views 4 comments 0 points Most recent by Ja'Rod Morris August 2020CS Conversations
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  Contract Consolidation in Covid-19 World

  WillowMoellering 3 views 4 comments 0 points Most recent by Tiffany Morin August 2020CS Conversations
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  When Is It Time To Let Them Go?

  Chris Guzek 65 views 10 comments 0 points Most recent by Chris Guzek August 2020CS Conversations
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  Any recommendations on the best way to conduct an internal quarterly/book of business review with CS

  Gautam Sawhney 3 views 3 comments 0 points Most recent by Natalie Williams August 2020CS Conversations