CS Team

Implementation and Sales Engineer Ratios + Budgeting

Leanna Castello 21 views 2 comments 0 points Most recent by Tiffany Morin August 2020CS Conversations

Unit Cost Conversations for Customer Success Teams

Anna Alley 1 view 2 comments 0 points Most recent by Russell Bourne August 2020CS Conversations

CSM/AM interviewing practices

Lindsey Kemmerich 52 views 4 comments 0 points Most recent by Lindsey Kemmerich August 2020CS Conversations

Tell us about your experience with GGR

[Deleted User] 1 view 8 comments 0 points Most recent by Wayne Dilworth August 2020CS Conversations

Naming Does it Matter.

Scotty 1 view 1 comment 0 points Most recent by Nicholas Ayala August 2020CS Conversations

Imagine you were to start the nurturing team from scratch

Daniel Hocutt 1 view 8 comments 0 points Most recent by Kevin Mitchell Leonor August 2020CS Conversations

The Three Pillars of Customer Success

Jared Orr 4 views 9 comments 0 points Most recent by Jarren Pinchuck August 2020CS Conversations

High-Touch Challenges?

Ja'Rod Morris 1 view 4 comments 0 points Most recent by Ja'Rod Morris August 2020CS Conversations

Contract Consolidation in Covid-19 World

WillowMoellering 1 view 4 comments 0 points Most recent by Tiffany Morin August 2020CS Conversations

When Is It Time To Let Them Go?

Chris Guzek 21 views 10 comments 0 points Most recent by Chris Guzek August 2020CS Conversations

Any recommendations on the best way to conduct an internal quarterly/book of business review with CS

Gautam Sawhney 1 view 3 comments 0 points Most recent by Natalie Williams August 2020CS Conversations

Reactivation strategies - how to handle churned accounts?

Su-Ann Vucko 1 view 8 comments 0 points Most recent by Parker Chase-Corwin August 2020CS Conversations

Success metrics hard to pin down

Amanda Cox 1 view 2 comments 0 points Most recent by Ed Powers August 2020CS Technology

Diversity & Inclusion: Actions We Can All Take

Lauren Mecca 1 view 16 comments 0 points Most recent by Alex Farmer August 2020CS Conversations

Closing the loop with surveys. Should we bother? ?

Anita Toth 1 view 23 comments 0 points Most recent by Natalie Williams August 2020CS Conversations

Success Plan Templates

Paul Mason 612 views 3 comments 0 points Most recent by Scott Smith August 2020CS Conversations

Any Customer Success Marketeers around?

Matt Myszkowski 1 view 8 comments 0 points Most recent by Nicholas Ayala August 2020CS Conversations

Integrating customer success with Challenger Sales model

[Deleted User] 11 views 4 comments 0 points Most recent by Anita Toth August 2020CS Conversations

CS Account Complexity and Decision Matrix for LOE

cgreeley 11 views 0 comments 3 points Most recent by cgreeley August 2020CS Technology

CSM Team Specialization

Deirdre Stenson 1 view 5 comments 0 points Most recent by Will Stamatis August 2020CS Conversations

Best Practices when building a One-To-Many Model

Marta Montero 181 views 2 comments 0 points Most recent by Pam Micznik August 2020CS Technology

What's a "Customer" in B2B?

Steve Bernstein 1 view 2 comments 0 points Most recent by Naveen Nair August 2020CS Conversations

Liaising with stakeholders in the NON SaaS world

Rachel Priest 1 view 2 comments 0 points Most recent by Steve Bernstein August 2020CS Technology

Customer Advocacy

Aaron Woods 21 views 6 comments 0 points Most recent by Kevin Mitchell Leonor August 2020CS Conversations

What's your risk process for lower ARR / tech touch / digital led customers?

Alex Tran 1 view 6 comments 0 points Most recent by Matt Berg August 2020CS Technology

Are you doing "Success Marketing"?

Mohit Jain 1 view 5 comments 0 points Most recent by Mohit Jain August 2020CS Conversations

Leadership Transparency

Kelly Hook 1 view 4 comments 0 points Most recent by Ido Barnoam August 2020CS Conversations

VOC & Lessons Learned

Mike Hirsch 12 views 6 comments 0 points Most recent by David Ellin August 2020CS Conversations

Mastering "Strategic conversations"

Sidd 1 view 2 comments 0 points Most recent by Kevin Mitchell Leonor August 2020CS Conversations

Landing First CSM Role

Archive User 21 views 23 comments 0 points Most recent by Laura Lakhwara August 2020CS Conversations

CS Team

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