CS Team

Discussion List

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  Support and CSM dynamic PRIOR to joining the company

  Anastasia Magnitskaia 22 views 8 comments 0 points Most recent by Anastasia Magnitskaia September 2020CS Conversations
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  Organisational alignment

  Sudip Ghosh 11 views 1 comment 0 points Most recent by Anita Toth September 2020CS Conversations
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  You've Been Called Out for a Microaggression. What Do You Do?

  Sarah Bierenbaum 23 views 3 comments 0 points Most recent by Alex Farmer September 2020CS Conversations
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  Tracking Outcomes For Success Plans

  Gautam Sawhney 1 view 1 comment 0 points Most recent by Steve Bernstein September 2020CS Conversations
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  Churn playbook for Loss of Champion/Ghosted

  MarkusS 31 views 4 comments 0 points Most recent by Chad Horenfeldt September 2020CS Conversations
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  Fight Churn with this ChurnMonster Playbook

  Bri Adams 1 view 0 comments 1 point Most recent by Bri Adams September 2020CS Conversations
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  The 5 Key Ingredients of a Success Plan

  Benedict Fritz 22 views 20 comments 0 points Most recent by Aaron Thompson September 2020CS Technology
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  Communicating product releases to customers

  Andrew Harding 1 view 9 comments 0 points Most recent by Chad Horenfeldt August 2020CS Conversations
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  Do you send an onboarding survey?

  Caitlin Boucher 1 view 5 comments 0 points Most recent by Meghan Price August 2020CS Conversations
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  From CSM to Director

  Kevin Mitchell Leonor 11 views 12 comments 0 points Most recent by Tiffany Morin August 2020CS Conversations
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  Implementation and Sales Engineer Ratios + Budgeting

  Leanna Castello 21 views 2 comments 0 points Most recent by Tiffany Morin August 2020CS Conversations
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  Unit Cost Conversations for Customer Success Teams

  Anna Alley 21 views 2 comments 0 points Most recent by Russell Bourne August 2020CS Conversations
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  CSM/AM interviewing practices

  Lindsey Kemmerich 73 views 4 comments 0 points Most recent by Lindsey Kemmerich August 2020CS Conversations
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  Tell us about your experience with GGR

  [Deleted User] 13 views 8 comments 0 points Most recent by Wayne Dilworth August 2020CS Conversations
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  Naming Does it Matter.

  Scotty 1 view 1 comment 0 points Most recent by Nicholas Ayala August 2020CS Conversations
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  Imagine you were to start the nurturing team from scratch

  Daniel Hocutt 4 views 8 comments 0 points Most recent by Kevin Mitchell Leonor August 2020CS Conversations
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  The Three Pillars of Customer Success

  Jared Orr 1 view 9 comments 0 points Most recent by Jarren Pinchuck August 2020CS Conversations
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  High-Touch Challenges?

  Ja'Rod Morris 11 views 4 comments 0 points Most recent by Ja'Rod Morris August 2020CS Conversations
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  Contract Consolidation in Covid-19 World

  WillowMoellering 1 view 4 comments 0 points Most recent by Tiffany Morin August 2020CS Conversations
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  When Is It Time To Let Them Go?

  Chris Guzek 41 views 10 comments 0 points Most recent by Chris Guzek August 2020CS Conversations
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  Any recommendations on the best way to conduct an internal quarterly/book of business review with CS

  Gautam Sawhney 1 view 3 comments 0 points Most recent by Natalie Williams August 2020CS Conversations
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  Reactivation strategies - how to handle churned accounts?

  Su-Ann Vucko 1 view 8 comments 0 points Most recent by Parker Chase-Corwin August 2020CS Conversations
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  Success metrics hard to pin down

  Amanda Cox 11 views 2 comments 0 points Most recent by Ed Powers August 2020CS Technology
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  Diversity & Inclusion: Actions We Can All Take

  Lauren Mecca 4 views 16 comments 0 points Most recent by Alex Farmer August 2020CS Conversations
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  Closing the loop with surveys. Should we bother? ?

  Anita Toth 71 views 23 comments 0 points Most recent by Natalie Williams August 2020CS Conversations
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  Success Plan Templates

  Paul Mason 613 views 3 comments 0 points Most recent by Scott Smith August 2020CS Conversations
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  Any Customer Success Marketeers around?

  Matt Myszkowski 11 views 8 comments 0 points Most recent by Nicholas Ayala August 2020CS Conversations
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  Integrating customer success with Challenger Sales model

  [Deleted User] 31 views 4 comments 0 points Most recent by Anita Toth August 2020CS Conversations
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  CS Account Complexity and Decision Matrix for LOE

  cgreeley 31 views 0 comments 3 points Most recent by cgreeley August 2020CS Technology
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  CSM Team Specialization

  Deirdre Stenson 31 views 5 comments 0 points Most recent by Will Stamatis August 2020CS Conversations