CS Team

Discussion List

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  KPMG 2020 NL Customer Experience - Customer in the eye of the storm - September 2020

  Arnold de la Fuente 15 views 2 comments 0 points Most recent by Arnold de la Fuente September 2020CS Conversations
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  Customer Success Manual vs Playbook

  Jared Orr 56 views 10 comments 0 points Most recent by Shari Srebnick September 2020CS Technology
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  Onboarding vs. Implementation - reflecting the difference in process?

  Benedict Fritz 55 views 28 comments 0 points Most recent by Harris Clarke September 2020CS Conversations
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  Creating better champions

  Jarren Pinchuck 9 views 8 comments 0 points Most recent by Walter Zepeda September 2020CS Conversations
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  The 2020 State of Customer Success - the results are IN!

  Melissa Flygare 5 views 0 comments 0 points Most recent by Melissa Flygare September 2020CS Conversations
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  What type of questions do you generally ask and at what milestone in your B2B SaaS journey?

  Manisha Khandelwal 9 views 3 comments 0 points Most recent by Manisha Khandelwal September 2020CS Conversations
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  Case Studies for Implementing Customer Success in a Startup

  Julie Pine Parker 1 view 5 comments 0 points Most recent by Julie Pine Parker September 2020CS Conversations
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  Ever been yelled at by a customer?

  gurd3v 109 views 10 comments 0 points Most recent by Julie Pine Parker September 2020CS Conversations
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  Organizing your discussions by least replies.

  Kevin Mitchell Leonor 1 view 1 comment 0 points Most recent by Yanira "Janita" Sesniak September 2020CS Conversations
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  looking for beta testers for 6 different CX workshops

  Anita Toth 1 view 6 comments 0 points Most recent by Anita Toth September 2020CS Conversations
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  Looking for a training in order to build my tech touch strategy

  Elisabeth Courland 13 views 18 comments 0 points Most recent by [Deleted User] September 2020CS Technology
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  KPMG 2020 NL Customer Experience - Customer in the eye of the storm - September 2020

  Arnold de la Fuente 5 views 0 comments 0 points Most recent by Arnold de la Fuente September 2020CS Conversations
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  Being passed up for a candidate with more "industry experience"

  Erie Burkland 11 views 3 comments 0 points Most recent by Brian Hartley September 2020CS Conversations
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  Senior Director of Getting Sh*t Done

  Alex Farmer 42 views 14 comments 0 points Most recent by Thomas Hussenet September 2020CS Conversations
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  Top 100 Customer Strategists is BACK!

  Kristi Faltorusso 3 views 3 comments 0 points Most recent by Yanira "Janita" Sesniak September 2020CS Conversations
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  Hiring A CSM with no prior CS experience

  Yanira "Janita" Sesniak 9 views 23 comments 0 points Most recent by Yanira "Janita" Sesniak September 2020CS Conversations
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  Playbooks segmentation

  Angela Guedes 25 views 3 comments 0 points Most recent by Russell Bourne September 2020CS Conversations
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  Searching for great articles about Customer Success

  Julie Schifter 3 views 8 comments 0 points Most recent by David Jackson September 2020CS Conversations
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  What's on your whiteboard for the next 30 days?

  [Deleted User] 11 views 7 comments 0 points Most recent by Wendy Johnson September 2020CS Conversations
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  Nailing the Handoffs/Handover from Sales to CS

  Sidd 34 views 1 comment 0 points Most recent by Andrew Marks September 2020CS Technology
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  Actionable CS Leadership Reviews

  Ronald Krisak 22 views 14 comments 0 points Most recent by Steve Bernstein September 2020CS Technology
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  Career Advice

  Stefanie Wood 3 views 4 comments 0 points Most recent by Brian Hartley September 2020CS Conversations
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  Should we introduce work arounds for problems or wait for a permanent solution?

  Warwick Brown 1 view 6 comments 0 points Most recent by Russell Bourne September 2020CS Conversations
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  New Member- Career Pivot

  Cory Corban 1 view 2 comments 0 points Most recent by Cory Corban September 2020CS Conversations
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  Support and CSM dynamic PRIOR to joining the company

  Anastasia Magnitskaia 13 views 8 comments 0 points Most recent by Anastasia Magnitskaia September 2020CS Conversations
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  Organisational alignment

  Sudip Ghosh 13 views 1 comment 0 points Most recent by Anita Toth September 2020CS Conversations
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  You've Been Called Out for a Microaggression. What Do You Do?

  Sarah Bierenbaum 15 views 3 comments 0 points Most recent by Alex Farmer September 2020CS Conversations
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  Tracking Outcomes For Success Plans

  Gautam Sawhney 5 views 1 comment 0 points Most recent by Steve Bernstein September 2020CS Conversations
• 
  Churn playbook for Loss of Champion/Ghosted

  MarkusS 11 views 4 comments 0 points Most recent by Chad Horenfeldt September 2020CS Conversations
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  Fight Churn with this ChurnMonster Playbook

  Bri Adams 5 views 0 comments 1 point Most recent by Bri Adams September 2020CS Conversations