CS Team

Discussion List

• 
  Risk vs Churn in SaaS world

  Renee Murphy 13 views 3 comments 0 points Most recent by Russell Bourne October 2020CS Conversations
• 
  Consulting Agreement SOW

  Tiffany Morin 19 views 5 comments 0 points Most recent by Jeffrey Kushmerek October 2020CS Conversations
• 
  How do you measure the quality of support agnets?

  Ido Barnoam 32 views 5 comments 0 points Most recent by Ed Powers September 2020CS Technology
• 
  Examples of Tech-Driven KPI's aligning strongly with Product Marketing KPI's

  Jenny Leman 14 views 0 comments 0 points Most recent by Jenny Leman September 2020CS Conversations
• 
  Resetting Legacy Customer Expectations

  Parker Chase-Corwin 20 views 5 comments 0 points Most recent by Russell Bourne September 2020CS Conversations
• 
  How have you handled rogue customers / have you felt the need to construct a way to direct customer

  Matt Vadala 12 views 0 comments 0 points Most recent by Matt Vadala September 2020CS Conversations
• 
  Increasing Engagement Rate of Web Users

  Nicholas Ciambrello 22 views 8 comments 0 points Most recent by Anita Toth September 2020CS Conversations
• 
  CS structure for consultative and customised solutions.

  Nathan Byren 23 views 4 comments 0 points Most recent by Nathan Byren September 2020CS Conversations
• 
  Success Plan Effectiveness

  Closed Haley Miller 66 views 9 comments 0 points Most recent by Haley Miller September 2020CS Conversations
• 
  What would you do if the customers you have now were your

  Anita Toth 29 views 15 comments 0 points Most recent by Anita Toth September 2020CS Conversations
• 
  Cross-Sell Benchmarks

  Ryan Creamore 17 views 2 comments 0 points Most recent by Russell Bourne September 2020CS Technology
• 
  Customer Success Leader Bonus Plan

  [Deleted User] 32 views 11 comments 0 points Most recent by Matt Myszkowski September 2020CS Conversations
• 
  CS from Cradle to Grave

  Chuck Barber 23 views 1 comment 0 points Most recent by MarkusS September 2020CS Conversations
• 
  Appropriate level of touch for top tier

  Wendy Johnson 80 views 14 comments 0 points Most recent by Wendy Johnson September 2020CS Conversations
• 
  KPMG 2020 NL Customer Experience - Customer in the eye of the storm - September 2020

  Arnold de la Fuente 21 views 2 comments 0 points Most recent by Arnold de la Fuente September 2020CS Conversations
• 
  Customer Success Manual vs Playbook

  Jared Orr 80 views 10 comments 0 points Most recent by Shari Srebnick September 2020CS Technology
• 
  Onboarding vs. Implementation - reflecting the difference in process?

  Benedict Fritz 429 views 28 comments 0 points Most recent by Harris Clarke September 2020CS Conversations
• 
  Creating better champions

  Jarren Pinchuck 31 views 8 comments 0 points Most recent by Walter Zepeda September 2020CS Conversations
• 
  The 2020 State of Customer Success - the results are IN!

  Melissa Flygare 1 view 0 comments 0 points Most recent by Melissa Flygare September 2020CS Conversations
• 
  What type of questions do you generally ask and at what milestone in your B2B SaaS journey?

  Manisha Khandelwal 14 views 3 comments 0 points Most recent by Manisha Khandelwal September 2020CS Conversations
• 
  Case Studies for Implementing Customer Success in a Startup

  Julie Pine Parker 5 views 5 comments 0 points Most recent by Julie Pine Parker September 2020CS Conversations
• 
  Ever been yelled at by a customer?

  gurd3v 152 views 10 comments 0 points Most recent by Julie Pine Parker September 2020CS Conversations
• 
  Organizing your discussions by least replies.

  Kevin Mitchell Leonor 3 views 1 comment 0 points Most recent by Yanira "Janita" Sesniak September 2020CS Conversations
• 
  looking for beta testers for 6 different CX workshops

  Anita Toth 6 views 6 comments 0 points Most recent by Anita Toth September 2020CS Conversations
• 
  Looking for a training in order to build my tech touch strategy

  Elisabeth Courland 93 views 18 comments 0 points Most recent by [Deleted User] September 2020CS Technology
• 
  KPMG 2020 NL Customer Experience - Customer in the eye of the storm - September 2020

  Arnold de la Fuente 4 views 0 comments 0 points Most recent by Arnold de la Fuente September 2020CS Conversations
• 
  Being passed up for a candidate with more "industry experience"

  Erie Burkland 14 views 3 comments 0 points Most recent by Brian Hartley September 2020CS Conversations
• 
  Senior Director of Getting Sh*t Done

  Alex Farmer 106 views 14 comments 0 points Most recent by Thomas Hussenet September 2020CS Conversations
• 
  Top 100 Customer Strategists is BACK!

  Kristi Faltorusso 2 views 3 comments 0 points Most recent by Yanira "Janita" Sesniak September 2020CS Conversations
• 
  Hiring A CSM with no prior CS experience

  Yanira "Janita" Sesniak 84 views 23 comments 0 points Most recent by Yanira "Janita" Sesniak September 2020CS Conversations