CS Team

No Subject

Ryan Creamore 3 views 0 comments 0 points Most recent by Ryan Creamore July 2020CS Conversations
No Subject

Alex Tran 2 views 6 comments 0 points Most recent by Will Pagden July 2020CS Conversations
Customer First Mindset

Archive User 26 views 8 comments 0 points Most recent by Will Pagden July 2020CS Conversations
Supporting SAAS free trials

Mollie Luckhurst 45 views 16 comments 0 points Most recent by Thomas Fortier July 2020CS Conversations
High Touch vs Low Touch with differing contract vehicles

Jim Ashley 52 views 11 comments 0 points Most recent by Sidd July 2020CS Technology
CSM Supporting New Product Launch

Matt Myszkowski 86 views 10 comments 0 points Most recent by Scotty July 2020CS Conversations
[CALL FOR TOPICS] What should we discuss in CS Leadership Office Hours this week?

[Deleted User] 56 views 42 comments 0 points Most recent by Shea Nussman July 2020CS Conversations
Education/Upskill budget ideas

Paul Giovacchini 15 views 7 comments 0 points Most recent by Tatyana Ventura July 2020CS Conversations
What is everyone's favorite, non traditional, interview question to ask?

Brian Hartley 47 views 11 comments 0 points Most recent by Tatyana Ventura July 2020CS Conversations
Billing CSM as Hourly - Can it be successful?

Britt Hall 38 views 11 comments 0 points Most recent by Scotty July 2020CS Conversations
Office Hours recordings

Ronald Krisak 2 views 3 comments 0 points Most recent by Ronald Krisak July 2020CS Conversations
We all need to send a little love to ourselves sometimes. How do you celebrate the wins and how do y

Kevin Mitchell Leonor 14 views 4 comments 0 points Most recent by Scotty July 2020CS Conversations
CS Org Reporting Structure

Shari Srebnick 12 views 6 comments 0 points Most recent by Shari Srebnick July 2020CS Conversations
Curious to see how many leaders set up "book clubs" for their CS Org. to conduct leadership training

Joshua Maberry 2 views 4 comments 0 points Most recent by Scott Morgan July 2020CS Conversations
Where's the best place for Upsells to live?

shamsao 37 views 15 comments 0 points Most recent by Steve Beaumont July 2020CS Conversations
CSM to CSM Client Hand Off - External Communication

Jeremy Owsley 23 views 5 comments 0 points Most recent by Ronald Krisak July 2020CS Conversations
Average BoB size per CSM?

Thomas Fortier 1K views 6 comments 0 points Most recent by Thomas Fortier July 2020CS Technology
Customer Experience W/out SaaS

Meghan Price 62 views 7 comments 0 points Most recent by Scott Morgan July 2020CS Conversations
Interviewing customers for testimonials

Jeffrey Numark 36 views 7 comments 0 points Most recent by Thomas Hussenet July 2020CS Conversations
Seeking Advice on Speaking with Investors Regarding my CS Strategy

Chrissy Hines 14 views 6 comments 0 points Most recent by Nils Vinje July 2020CS Conversations
Determining Expansion Revenue Goals in Customer Success via SOM Analysis

Rich Watson 16 views 4 comments 0 points Most recent by Rich Watson July 2020CS Conversations
Suggestions on trying to land a Success role with no formal CSM experience in today's climate?

Matt Vadala 16 views 11 comments 0 points Most recent by Scotty July 2020CS Conversations
Has anyone built a playbook for driving customer retention after a data breach situation?

[Deleted User] 2 views 2 comments 0 points Most recent by David Ellin July 2020CS Conversations
Champion's View of Negative Comments to Feedback

Jay Thonour 39 views 10 comments 0 points Most recent by Steve Bernstein July 2020CS Conversations
Differentiating "entry-CSM" vs. "Enterprise CSM" job postings

Devon Lee 33 views 4 comments 0 points Most recent by Kevin Mitchell Leonor June 2020CS Conversations
COVID benefits for parents

Rachel Jackson 1 view 2 comments 0 points Most recent by Rachel Jackson June 2020CS Conversations
Are PMP/Six Sigma/Project Management Certifications worth it? Which Certs are Credible/Recommended?

Mark Mitchell 11 views 4 comments 0 points Most recent by Tejas Satyan June 2020CS Conversations
What does a Customer Success Manager do? ?

Sidd 7 views 11 comments 0 points Most recent by Rob Stevens June 2020CS Conversations
CS Spiff programs

Denise 14 views 4 comments 0 points Most recent by Tejas Satyan June 2020CS Conversations
1:1 Structure and Topics

Alex Farmer 90 views 19 comments 0 points Most recent by shamsao June 2020CS Conversations