CS Team

Discussion List

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  Client-Facing Education

  Alex Turkovic 32 views 7 comments 0 points Most recent by Samma Hafeez July 2020CS Technology
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  How do you approach customer marketing when this falls on Customer Success to own?

  Jeffrey Nadeau 19 views 12 comments 0 points Most recent by Kimberly Ross July 2020CS Conversations
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  CSM Customer Rotation

  Scotty 27 views 9 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  Building Out Tech Touch - Here's what I'm doing (feedback/ideas welcomed!)

  Alex Tran 99 views 18 comments 0 points Most recent by Alex Tran July 2020CS Technology
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  No Subject

  Ryan Creamore 3 views 0 comments 0 points Most recent by Ryan Creamore July 2020CS Conversations
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  No Subject

  Alex Tran 3 views 6 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  Customer First Mindset

  Archive User 40 views 8 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  Supporting SAAS free trials

  Mollie Luckhurst 61 views 16 comments 0 points Most recent by Thomas Fortier July 2020CS Conversations
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  High Touch vs Low Touch with differing contract vehicles

  Jim Ashley 57 views 11 comments 0 points Most recent by Sidd July 2020CS Technology
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  CSM Supporting New Product Launch

  Matt Myszkowski 83 views 10 comments 0 points Most recent by Scotty July 2020CS Conversations
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  [CALL FOR TOPICS] What should we discuss in CS Leadership Office Hours this week?

  [Deleted User] 83 views 42 comments 0 points Most recent by Shea Nussman July 2020CS Conversations
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  Education/Upskill budget ideas

  Paul Giovacchini 18 views 7 comments 0 points Most recent by Tatyana Ventura July 2020CS Conversations
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  What is everyone's favorite, non traditional, interview question to ask?

  Brian Hartley 60 views 11 comments 0 points Most recent by Tatyana Ventura July 2020CS Conversations
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  Billing CSM as Hourly - Can it be successful?

  Britt Hall 39 views 11 comments 0 points Most recent by Scotty July 2020CS Conversations
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  Office Hours recordings

  Ronald Krisak 5 views 3 comments 0 points Most recent by Ronald Krisak July 2020CS Conversations
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  We all need to send a little love to ourselves sometimes. How do you celebrate the wins and how do y

  Kevin Mitchell Leonor 23 views 4 comments 0 points Most recent by Scotty July 2020CS Conversations
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  CS Org Reporting Structure

  Shari Srebnick 15 views 6 comments 0 points Most recent by Shari Srebnick July 2020CS Conversations
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  Curious to see how many leaders set up "book clubs" for their CS Org. to conduct leadership training

  Joshua Maberry 6 views 4 comments 0 points Most recent by Scott Morgan July 2020CS Conversations
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  Where's the best place for Upsells to live?

  shamsao 37 views 15 comments 0 points Most recent by Steve Beaumont July 2020CS Conversations
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  CSM to CSM Client Hand Off - External Communication

  Jeremy Owsley 26 views 5 comments 0 points Most recent by Ronald Krisak July 2020CS Conversations
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  Average BoB size per CSM?

  Thomas Fortier 1.1K views 6 comments 0 points Most recent by Thomas Fortier July 2020CS Technology
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  Customer Experience W/out SaaS

  Meghan Price 73 views 7 comments 0 points Most recent by Scott Morgan July 2020CS Conversations
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  Interviewing customers for testimonials

  Jeffrey Numark 56 views 7 comments 0 points Most recent by Thomas Hussenet July 2020CS Conversations
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  Seeking Advice on Speaking with Investors Regarding my CS Strategy

  Chrissy Hines 14 views 6 comments 0 points Most recent by Nils Vinje July 2020CS Conversations
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  Determining Expansion Revenue Goals in Customer Success via SOM Analysis

  Rich Watson 16 views 4 comments 0 points Most recent by Rich Watson July 2020CS Conversations
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  Suggestions on trying to land a Success role with no formal CSM experience in today's climate?

  Matt Vadala 28 views 11 comments 0 points Most recent by Scotty July 2020CS Conversations
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  Has anyone built a playbook for driving customer retention after a data breach situation?

  [Deleted User] 2 views 2 comments 0 points Most recent by David Ellin July 2020CS Conversations
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  Champion's View of Negative Comments to Feedback

  Jay Thonour 38 views 10 comments 0 points Most recent by Steve Bernstein July 2020CS Conversations
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  Differentiating "entry-CSM" vs. "Enterprise CSM" job postings

  Devon Lee 39 views 4 comments 0 points Most recent by Kevin Mitchell Leonor June 2020CS Conversations
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  COVID benefits for parents

  Rachel Jackson 8 views 2 comments 0 points Most recent by Rachel Jackson June 2020CS Conversations