CS Team

How does your organization present QBRs / ABRs to SMB "Tech Touch" customers?

Jeremy Donaldson 65 views 9 comments 0 points Most recent by Sidd July 2020CS Technology
Reimagining Team Structure

Natalie White 14 views 6 comments 0 points Most recent by Will Pagden July 2020CS Conversations
Re-Engagement & Multi-Threading Strategies

Ryan Creamore 32 views 2 comments 0 points Most recent by Matt Vadala July 2020CS Conversations
Unique CS orgs

Andrey Tirel 21 views 2 comments 0 points Most recent by Elizabeth Bukys July 2020CS Conversations
When Customer Success is in your blood, but SaaS isnt...

Zhenya Kuhne 33 views 12 comments 0 points Most recent by Zhenya Kuhne July 2020CS Conversations
Client-Facing Education

Alex Turkovic 38 views 7 comments 0 points Most recent by Samma Hafeez July 2020CS Technology
How do you approach customer marketing when this falls on Customer Success to own?

Jeffrey Nadeau 81 views 12 comments 0 points Most recent by Kimberly Ross July 2020CS Conversations
CSM Customer Rotation

Scotty 46 views 9 comments 0 points Most recent by Will Pagden July 2020CS Conversations
Building Out Tech Touch - Here's what I'm doing (feedback/ideas welcomed!)

Alex Tran 163 views 18 comments 0 points Most recent by Alex Tran July 2020CS Technology
No Subject

Ryan Creamore 14 views 0 comments 0 points Most recent by Ryan Creamore July 2020CS Conversations
No Subject

Alex Tran 13 views 6 comments 0 points Most recent by Will Pagden July 2020CS Conversations
Customer First Mindset

Archive User 47 views 8 comments 0 points Most recent by Will Pagden July 2020CS Conversations
Supporting SAAS free trials

Mollie Luckhurst 118 views 16 comments 0 points Most recent by Thomas Fortier July 2020CS Conversations
High Touch vs Low Touch with differing contract vehicles

Jim Ashley 82 views 11 comments 0 points Most recent by Sidd July 2020CS Technology
CSM Supporting New Product Launch

Matt Myszkowski 112 views 10 comments 0 points Most recent by Scotty July 2020CS Conversations
[CALL FOR TOPICS] What should we discuss in CS Leadership Office Hours this week?

[Deleted User] 189 views 42 comments 0 points Most recent by Shea Nussman July 2020CS Conversations
Education/Upskill budget ideas

Paul Giovacchini 33 views 7 comments 0 points Most recent by Tatyana Ventura July 2020CS Conversations
What is everyone's favorite, non traditional, interview question to ask?

Brian Hartley 95 views 11 comments 0 points Most recent by Tatyana Ventura July 2020CS Conversations
Billing CSM as Hourly - Can it be successful?

Britt Hall 39 views 11 comments 0 points Most recent by Scotty July 2020CS Conversations
Office Hours recordings

Ronald Krisak 11 views 3 comments 0 points Most recent by Ronald Krisak July 2020CS Conversations
We all need to send a little love to ourselves sometimes. How do you celebrate the wins and how do y

Kevin Mitchell Leonor 52 views 4 comments 0 points Most recent by Scotty July 2020CS Conversations
CS Org Reporting Structure

Shari Srebnick 23 views 6 comments 0 points Most recent by Shari Srebnick July 2020CS Conversations
Curious to see how many leaders set up "book clubs" for their CS Org. to conduct leadership training

Joshua Maberry 9 views 4 comments 0 points Most recent by Scott Morgan July 2020CS Conversations
Where's the best place for Upsells to live?

shamsao 69 views 15 comments 0 points Most recent by Steve Beaumont July 2020CS Conversations
CSM to CSM Client Hand Off - External Communication

Jeremy Owsley 34 views 5 comments 0 points Most recent by Ronald Krisak July 2020CS Conversations
Average BoB size per CSM?

Thomas Fortier 1.1K views 6 comments 0 points Most recent by Thomas Fortier July 2020CS Technology
Customer Experience W/out SaaS

Meghan Price 107 views 7 comments 0 points Most recent by Scott Morgan July 2020CS Conversations
Interviewing customers for testimonials

Jeffrey Numark 114 views 7 comments 0 points Most recent by Thomas Hussenet July 2020CS Conversations
Seeking Advice on Speaking with Investors Regarding my CS Strategy

Chrissy Hines 21 views 6 comments 0 points Most recent by Nils Vinje July 2020CS Conversations
Determining Expansion Revenue Goals in Customer Success via SOM Analysis

Rich Watson 32 views 4 comments 0 points Most recent by Rich Watson July 2020CS Conversations