CS Team

Billing CSM as Hourly - Can it be successful?

Britt Hall 26 views 11 comments 0 points Most recent by Scotty July 2020CS Conversations
We all need to send a little love to ourselves sometimes. How do you celebrate the wins and how do y

Kevin Mitchell Leonor 11 views 4 comments 0 points Most recent by Scotty July 2020CS Conversations
CS Org Reporting Structure

Shari Srebnick 3 views 6 comments 0 points Most recent by Shari Srebnick July 2020CS Conversations
CSM to CSM Client Hand Off - External Communication

Jeremy Owsley 21 views 5 comments 0 points Most recent by Ronald Krisak July 2020CS Conversations
Determining Expansion Revenue Goals in Customer Success via SOM Analysis

Rich Watson 11 views 4 comments 0 points Most recent by Rich Watson July 2020CS Conversations
Average BoB size per CSM?

Thomas Fortier 1K views 6 comments 0 points Most recent by Thomas Fortier July 2020CS Technology
Has anyone built a playbook for driving customer retention after a data breach situation?

[Deleted User] 1 view 2 comments 0 points Most recent by David Ellin July 2020CS Conversations
Suggestions on trying to land a Success role with no formal CSM experience in today's climate?

Matt Vadala 11 views 11 comments 0 points Most recent by Scotty July 2020CS Conversations
Differentiating "entry-CSM" vs. "Enterprise CSM" job postings

Devon Lee 31 views 4 comments 0 points Most recent by Kevin Mitchell Leonor June 2020CS Conversations
Customer Experience W/out SaaS

Meghan Price 61 views 7 comments 0 points Most recent by Scott Morgan June 2020CS Conversations
COVID benefits for parents

Rachel Jackson 1 view 2 comments 0 points Most recent by Rachel Jackson June 2020CS Conversations
Curious to see how many leaders set up "book clubs" for their CS Org. to conduct leadership training

Joshua Maberry 1 view 4 comments 0 points Most recent by Scott Morgan June 2020CS Conversations
CS Spiff programs

Denise 1 view 4 comments 0 points Most recent by Tejas Satyan June 2020CS Conversations
Are PMP/Six Sigma/Project Management Certifications worth it? Which Certs are Credible/Recommended?

Mark Mitchell 11 views 4 comments 0 points Most recent by Tejas Satyan June 2020CS Conversations
High Touch vs Low Touch with differing contract vehicles

Jim Ashley 43 views 11 comments 0 points Most recent by Sidd June 2020CS Technology
Seeking Advice on Speaking with Investors Regarding my CS Strategy

Chrissy Hines 1 view 6 comments 0 points Most recent by Nils Vinje June 2020CS Conversations
1:1 Structure and Topics

Alex Farmer 61 views 19 comments 0 points Most recent by shamsao June 2020CS Conversations
Playbooks/pro tips for mitigating churn risk brought on by M&A?

Matt Timmins 23 views 7 comments 0 points Most recent by Steve Bernstein June 2020CS Conversations
Can anyone share a sample QBR template (frameworks) for a CRM Software (Salesforce, etc) ?

Sidd 41 views 7 comments 0 points Most recent by Sidd June 2020CS Conversations
Kristi Faltorusso's keynote at Pulse Everywhere is impressive. Congrats. I understand this isn't you

Kevin Mitchell Leonor 11 views 20 comments 0 points Most recent by Rob Schmeltzer June 2020CS Conversations
Best channel for those of us seeking work?

Kathleen Gauder 1 view 5 comments 0 points Most recent by Rachel Priest June 2020CS Conversations
Sales Navigator for CS?

Devon Lee 21 views 2 comments 0 points Most recent by Brian Hartley June 2020CS Conversations
What does your playbook template look like?

Effie Mansdorf 21 views 6 comments 0 points Most recent by Tammy Krieger June 2020CS Conversations
Interviewing customers for testimonials

Jeffrey Numark 31 views 7 comments 0 points Most recent by Thomas Hussenet June 2020CS Conversations
What does your playbook template look like?

System 1 view 0 comments 2 points Most recent by System June 2020CS Conversations
What does a Customer Success Manager do? ?

Sidd 1 view 11 comments 0 points Most recent by Rob Stevens June 2020CS Conversations
[CALL FOR TOPICS] What should we discuss in CS Leadership Office Hours this week?

[Deleted User] 11 views 42 comments 0 points Most recent by Shea Nussman June 2020CS Conversations
Where's the best place for Upsells to live?

shamsao 29 views 15 comments 0 points Most recent by Steve Beaumont June 2020CS Conversations
Building a CS Team from Scratch

Gabriel Fallas 83 views 29 comments 0 points Most recent by Walter Zepeda June 2020CS Conversations
Has anyone implemented 'Amazon-inspired' written narratives for their internal or customer meetings?

Shaun Porcar 11 views 3 comments 0 points Most recent by Shaun Porcar June 2020CS Technology