CS Team

No Subject

Ryan Creamore 1 view 0 comments 0 points Most recent by Ryan Creamore July 2020CS Conversations
No Subject

Alex Tran 1 view 6 comments 0 points Most recent by Will Pagden July 2020CS Conversations
Customer First Mindset

Archive User 22 views 8 comments 0 points Most recent by Will Pagden July 2020CS Conversations
Supporting SAAS free trials

Mollie Luckhurst 44 views 16 comments 0 points Most recent by Thomas Fortier July 2020CS Conversations
High Touch vs Low Touch with differing contract vehicles

Jim Ashley 51 views 11 comments 0 points Most recent by Sidd July 2020CS Technology
CSM Supporting New Product Launch

Matt Myszkowski 84 views 10 comments 0 points Most recent by Scotty July 2020CS Conversations
[CALL FOR TOPICS] What should we discuss in CS Leadership Office Hours this week?

[Deleted User] 54 views 42 comments 0 points Most recent by Shea Nussman July 2020CS Conversations
Education/Upskill budget ideas

Paul Giovacchini 12 views 7 comments 0 points Most recent by Tatyana Ventura July 2020CS Conversations
What is everyone's favorite, non traditional, interview question to ask?

Brian Hartley 46 views 11 comments 0 points Most recent by Tatyana Ventura July 2020CS Conversations
Billing CSM as Hourly - Can it be successful?

Britt Hall 33 views 11 comments 0 points Most recent by Scotty July 2020CS Conversations
Office Hours recordings

Ronald Krisak 1 view 3 comments 0 points Most recent by Ronald Krisak July 2020CS Conversations
We all need to send a little love to ourselves sometimes. How do you celebrate the wins and how do y

Kevin Mitchell Leonor 11 views 4 comments 0 points Most recent by Scotty July 2020CS Conversations
CS Org Reporting Structure

Shari Srebnick 13 views 6 comments 0 points Most recent by Shari Srebnick July 2020CS Conversations
Curious to see how many leaders set up "book clubs" for their CS Org. to conduct leadership training

Joshua Maberry 10 views 4 comments 0 points Most recent by Scott Morgan July 2020CS Conversations
Where's the best place for Upsells to live?

shamsao 34 views 15 comments 0 points Most recent by Steve Beaumont July 2020CS Conversations
CSM to CSM Client Hand Off - External Communication

Jeremy Owsley 22 views 5 comments 0 points Most recent by Ronald Krisak July 2020CS Conversations
Average BoB size per CSM?

Thomas Fortier 1K views 6 comments 0 points Most recent by Thomas Fortier July 2020CS Technology
Customer Experience W/out SaaS

Meghan Price 63 views 7 comments 0 points Most recent by Scott Morgan July 2020CS Conversations
Interviewing customers for testimonials

Jeffrey Numark 33 views 7 comments 0 points Most recent by Thomas Hussenet July 2020CS Conversations
Seeking Advice on Speaking with Investors Regarding my CS Strategy

Chrissy Hines 11 views 6 comments 0 points Most recent by Nils Vinje July 2020CS Conversations
Determining Expansion Revenue Goals in Customer Success via SOM Analysis

Rich Watson 14 views 4 comments 0 points Most recent by Rich Watson July 2020CS Conversations
Suggestions on trying to land a Success role with no formal CSM experience in today's climate?

Matt Vadala 14 views 11 comments 0 points Most recent by Scotty July 2020CS Conversations
Has anyone built a playbook for driving customer retention after a data breach situation?

[Deleted User] 1 view 2 comments 0 points Most recent by David Ellin July 2020CS Conversations
Champion's View of Negative Comments to Feedback

Jay Thonour 31 views 10 comments 0 points Most recent by Steve Bernstein July 2020CS Conversations
Differentiating "entry-CSM" vs. "Enterprise CSM" job postings

Devon Lee 31 views 4 comments 0 points Most recent by Kevin Mitchell Leonor June 2020CS Conversations
COVID benefits for parents

Rachel Jackson 1 view 2 comments 0 points Most recent by Rachel Jackson June 2020CS Conversations
Are PMP/Six Sigma/Project Management Certifications worth it? Which Certs are Credible/Recommended?

Mark Mitchell 12 views 4 comments 0 points Most recent by Tejas Satyan June 2020CS Conversations
What does a Customer Success Manager do? ?

Sidd 1 view 11 comments 0 points Most recent by Rob Stevens June 2020CS Conversations
CS Spiff programs

Denise 13 views 4 comments 0 points Most recent by Tejas Satyan June 2020CS Conversations
1:1 Structure and Topics

Alex Farmer 82 views 19 comments 0 points Most recent by shamsao June 2020CS Conversations