CS Team

Discussion List

• 
  Up Level CSM Presentation Skills

  Egan Callahan 7 views 5 comments 0 points Most recent by BenB August 2020CS Conversations
• 
  Health Scoring For Tech Touch Customers

  Alex Tran 15 views 4 comments 0 points Most recent by Alex Tran August 2020CS Technology
• 
  Developing an Ideal Customer Profile

  Pam Mantaring 5 views 5 comments 0 points Most recent by Anita Toth July 2020CS Technology
• 
  SMB resources for tech touch & making transitions

  Clint Kelson 13 views 5 comments 0 points Most recent by Andrew Harris July 2020CS Technology
• 
  Task Management

  Kelly Hook 19 views 17 comments 0 points Most recent by Gretchen Hustad July 2020CS Conversations
• 
  Embarking on a new journey: Customer Success!

  Bertil Weil 13 views 1 comment 0 points Most recent by Jared Orr July 2020Future Customer Success Professionals
• 
  The next role.

  Chris Guzek 15 views 12 comments 0 points Most recent by Will Pagden July 2020CS Conversations
• 
  Idea: Interview the Customer who turned into a CSM

  tjwwheel 1 view 3 comments 0 points Most recent by Kevin Mitchell Leonor July 2020CS Conversations
• 
  RE: Starting a new job tomorrow...

  Mike Hirsch 25 views 9 comments 0 points Most recent by Sidd July 2020CS Conversations
• 
  [Operator Excellence Series] Measuring relationships in B2B SaaS w/ Ziv Peled

  [Deleted User] 14 views 21 comments 0 points Most recent by Sidd July 2020CS Technology
• 
  What's your End Goal?

  Sebastien Venancio 7 views 14 comments 0 points Most recent by Will Pagden July 2020CS Conversations
• 
  Insights on lead qualification by CSMs

  Effie Mansdorf 29 views 1 comment 0 points Most recent by Ed Powers July 2020CS Conversations
• 
  Adoption playbook

  Manan Joshi 21 views 6 comments 0 points Most recent by Manan Joshi July 2020CS Conversations
• 
  Handling inappropriate remarks from customers

  Betty Ernst 475 views 16 comments 0 points Most recent by gurd3v July 2020CS Conversations
• 
  Customer refuses to fulfill contractual obligation. Now what?

  gurd3v 1 view 16 comments 0 points Most recent by Shari Srebnick July 2020CS Conversations
• 
  Customer on-boarding: Journey Mapping

  Gabriel Fallas 17 views 21 comments 0 points Most recent by Nandkishor Tripathi July 2020CS Technology
• 
  Creating an Onboarding Framework/Strategy - Tools, Workflows, Practical Steps

  Archive User 11 views 1 comment 0 points Most recent by Ed Powers July 2020CS Technology
• 
  Refferal Program

  Sami Kahn Niazi 1 view 3 comments 0 points Most recent by Archive User July 2020CS Conversations
• 
  Asking for a friend of a friend :P

  Nathan Petersen 5 views 1 comment 0 points Most recent by Archive User July 2020CS Conversations
• 
  What does Proactive Customer Success look like in your organization?

  Brian LaFaille 34 views 13 comments 0 points Most recent by Will Pagden July 2020CS Conversations
• 
  What are typical upsell commission plans you've seen?

  Kathryn Moore 7 views 13 comments 0 points Most recent by Will Pagden July 2020CS Conversations
• 
  Any recommendations on the best way to conduct an internal quarterly/book of business review with CS

  Gautam Sawhney 3 views 1 comment 0 points Most recent by Brian LaFaille July 2020CS Conversations
• 
  Has anyone done the Reforge program?

  Elizabeth Bukys 5 views 1 comment 0 points Most recent by Chrissy Hines July 2020CS Conversations
• 
  Interim CSM/Customer Support Model during a hiring pause?

  tjwwheel 1 view 6 comments 0 points Most recent by tjwwheel July 2020CS Conversations
• 
  Asking the right questions relevant to Stakeholder Personas

  Sidd 79 views 6 comments 0 points Most recent by Archive User July 2020CS Conversations
• 
  Company Changes that Create Change Management Asks of the Customer

  Anna Alley 9 views 5 comments 0 points Most recent by Archive User July 2020CS Conversations
• 
  [CSM Office Hours] Tuesday August 4, 2020

  [Deleted User] 3 views 0 comments 0 points Most recent by [Deleted User] July 2020CS Conversations
• 
  Time Management and the ever growing CSM To-Do List

  Thomas Fortier 13 views 8 comments 0 points Most recent by Will Pagden July 2020CS Conversations
• 
  Customer Operations

  John Bosch 1 view 6 comments 0 points Most recent by tjwwheel July 2020CS Conversations
• 
  Hi All - We are trying to move away from expansion quotas for our Enterprise CSMs. Apart from renewa

  Manan Joshi 3 views 8 comments 0 points Most recent by Steve Bernstein July 2020CS Conversations