CS Team

Task Management

Kelly Hook 18 views 17 comments 0 points Most recent by Gretchen Hustad July 2020CS Conversations
Embarking on a new journey: Customer Success!

Bertil Weil 14 views 1 comment 0 points Most recent by Jared Orr July 2020Future Customer Success Professionals
The next role.

Chris Guzek 14 views 12 comments 0 points Most recent by Will Pagden July 2020CS Conversations
Idea: Interview the Customer who turned into a CSM

tjwwheel 1 view 3 comments 0 points Most recent by Kevin Mitchell Leonor July 2020CS Conversations
RE: Starting a new job tomorrow...

Mike Hirsch 21 views 9 comments 0 points Most recent by Sidd July 2020CS Conversations
[Operator Excellence Series] Measuring relationships in B2B SaaS w/ Ziv Peled

[Deleted User] 15 views 21 comments 0 points Most recent by Sidd July 2020CS Technology
What's your End Goal?

Sebastien Venancio 9 views 14 comments 0 points Most recent by Will Pagden July 2020CS Conversations
Insights on lead qualification by CSMs

Effie Mansdorf 25 views 1 comment 0 points Most recent by Ed Powers July 2020CS Conversations
Adoption playbook

Manan Joshi 29 views 6 comments 0 points Most recent by Manan Joshi July 2020CS Conversations
Handling inappropriate remarks from customers

Betty Ernst 456 views 16 comments 0 points Most recent by gurd3v July 2020CS Conversations
Customer refuses to fulfill contractual obligation. Now what?

gurd3v 1 view 16 comments 0 points Most recent by Shari Srebnick July 2020CS Conversations
Customer on-boarding: Journey Mapping

Gabriel Fallas 17 views 21 comments 0 points Most recent by Nandkishor Tripathi July 2020CS Technology
Creating an Onboarding Framework/Strategy - Tools, Workflows, Practical Steps

Archive User 17 views 1 comment 0 points Most recent by Ed Powers July 2020CS Technology
Refferal Program

Sami Kahn Niazi 5 views 3 comments 0 points Most recent by Archive User July 2020CS Conversations
Asking for a friend of a friend :P

Nathan Petersen 3 views 1 comment 0 points Most recent by Archive User July 2020CS Conversations
What does Proactive Customer Success look like in your organization?

Brian LaFaille 31 views 13 comments 0 points Most recent by Will Pagden July 2020CS Conversations
What are typical upsell commission plans you've seen?

Kathryn Moore 5 views 13 comments 0 points Most recent by Will Pagden July 2020CS Conversations
Any recommendations on the best way to conduct an internal quarterly/book of business review with CS

Gautam Sawhney 1 view 1 comment 0 points Most recent by Brian LaFaille July 2020CS Conversations
Has anyone done the Reforge program?

Elizabeth Bukys 1 view 1 comment 0 points Most recent by Chrissy Hines July 2020CS Conversations
Interim CSM/Customer Support Model during a hiring pause?

tjwwheel 2 views 6 comments 0 points Most recent by tjwwheel July 2020CS Conversations
Asking the right questions relevant to Stakeholder Personas

Sidd 80 views 6 comments 0 points Most recent by Archive User July 2020CS Conversations
Company Changes that Create Change Management Asks of the Customer

Anna Alley 9 views 5 comments 0 points Most recent by Archive User July 2020CS Conversations
[CSM Office Hours] Tuesday August 4, 2020

[Deleted User] 1 view 0 comments 0 points Most recent by [Deleted User] July 2020CS Conversations
Time Management and the ever growing CSM To-Do List

Thomas Fortier 14 views 8 comments 0 points Most recent by Will Pagden July 2020CS Conversations
Customer Operations

John Bosch 8 views 6 comments 0 points Most recent by tjwwheel July 2020CS Conversations
Hi All - We are trying to move away from expansion quotas for our Enterprise CSMs. Apart from renewa

Manan Joshi 1 view 8 comments 0 points Most recent by Steve Bernstein July 2020CS Conversations
What do you do in the first 2 weeks on the job...

[Deleted User] 1 view 16 comments 0 points Most recent by Thomas Fortier July 2020CS Conversations
The Biggest CS Myth?

Matt Myszkowski 19 views 6 comments 0 points Most recent by Will Pagden July 2020CS Conversations
Looking for Career Advice - Being a High Performing (Enterprise) IC vs. People Manager

Alex Tran 3 views 9 comments 0 points Most recent by Scotty July 2020CS Conversations
Re-Engagement & Multi-Threading Strategies

Ryan Creamore 13 views 2 comments 0 points Most recent by Matt Vadala July 2020CS Conversations