CS Team

Discussion List

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  When to remove a CSM from a churning account?

  System 7 views 4 comments 0 points Most recent by Jeffrey Nadeau October 2020CS Conversations
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  Setting SLA's (CSM or only Support Teams)?

  MarkusS 11 views 3 comments 0 points Most recent by Craig Jackson October 2020CS Conversations
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  Customer Success Budget Template

  Michael Buccellato 1 view 6 comments 0 points Most recent by Michael Buccellato October 2020CS Conversations
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  Introducing CS as a new way of working to customer

  Julie Schifter 1 view 1 comment 0 points Most recent by Michael Buccellato October 2020CS Conversations
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  How do you calculate CTR (Cost to Retain) & margin on low touch segments?

  [Deleted User] 3 views 4 comments 0 points Most recent by Ed Powers October 2020CS Conversations
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  How to set up CRM for Customer Success

  Julie Schifter 5 views 13 comments 0 points Most recent by Russell Bourne October 2020CS Conversations
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  Tiering Analysis Spreadsheet

  Ed Powers 3 views 0 comments 4 points Most recent by Ed Powers October 2020CS Technology
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  Feedback, Whats the point

  James Stuart 21 views 4 comments 0 points Most recent by James Stuart October 2020CS Technology
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  Owning customer communications

  Renee Murphy 23 views 1 comment 0 points Most recent by Russell Bourne October 2020CS Conversations
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  CSM- Hourly

  Jacqueline Murillo 15 views 2 comments 0 points Most recent by Craig Jackson October 2020CS Conversations
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  What is Your Most Powerful Case Study? I'll Go First . . .

  Dan Conroy 5 views 0 comments 0 points Most recent by Dan Conroy October 2020CS Technology
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  What is Your Most Powerful Case Study? I'll Go First . . .

  Dan Conroy 5 views 0 comments 0 points Most recent by Dan Conroy October 2020CS Technology
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  Interview Stages

  Matthew Ferguson 7 views 7 comments 0 points Most recent by Craig Jackson October 2020CS Conversations
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  1:many job description

  [Deleted User] 1 view 0 comments 0 points Most recent by [Deleted User] October 2020CS Conversations
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  How can you increase your B2B Survey Response Rate?

  Manisha Khandelwal 33 views 26 comments 0 points Most recent by Chris Rosa October 2020CS Technology
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  Evaluating your CSMs

  [Deleted User] 16 views 2 comments 0 points Most recent by Shari Srebnick October 2020CS Conversations
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  How customer-centric are you?

  James Stuart 3 views 0 comments 0 points Most recent by James Stuart October 2020CS Conversations
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  Feedback, Whats the point

  James Stuart 19 views 6 comments 0 points Most recent by Anita Toth October 2020CS Technology
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  Setting yourself up for Success

  Shakira Morgan 5 views 2 comments 0 points Most recent by Shakira Morgan October 2020CS Conversations
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  Non-SaaS - Benchmark/Case study data on time to ROI

  veronique-montreuil 1 view 0 comments 0 points Most recent by veronique-montreuil October 2020CS Conversations
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  Governance of customer email communications

  Nick Mehta 3 views 6 comments 0 points Most recent by Justin Oberbauer October 2020CS Conversations
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  NPS survey template

  Aarif Nakhwa 54 views 3 comments 0 points Most recent by Steve Bernstein October 2020CS Technology
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  CSM at non-SaaS, non-service company: where to start?

  Frespian 7 views 11 comments 0 points Most recent by Daryl Colborne October 2020CS Conversations
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  Anybody doing some "different" customer events?

  lvautour 5 views 0 comments 0 points Most recent by lvautour October 2020CS Conversations
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  Customer Health Deck

  Leah Katherine Hill 13 views 0 comments 1 point Most recent by Leah Katherine Hill October 2020CS Conversations
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  Experienced consultant wanting to break into CSM!

  Jennifer Bell 5 views 6 comments 0 points Most recent by Jennifer Bell October 2020CS Conversations
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  CS Leadership Office Hours Topics

  [Deleted User] 1 view 21 comments 0 points Most recent by Kelly Hook October 2020CS Conversations
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  Benefits of mapping the customer journey?

  Lauren Mecca 3 views 1 comment 0 points Most recent by Ed Powers October 2020CS Conversations
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  Tone of E mail Communication

  Deepali Jagota 14 views 0 comments 0 points Most recent by Deepali Jagota October 2020CS Conversations
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  Different roles within CS teams?

  Jeff Yeger 13 views 5 comments 0 points Most recent by Ido Barnoam October 2020CS Conversations