CS Team

Discussion List

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  What do your customer post-mortems look like?

  Lauren Mecca 15 views 9 comments 0 points Most recent by gurd3v October 2020CS Conversations
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  CS Leaders Board Reporting Packs

  Matt Myszkowski 18 views 5 comments 0 points Most recent by Jeff Heckler October 2020CS Technology
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  Scaling Customer Success

  Leslie Kelley 22 views 4 comments 0 points Most recent by James Conant October 2020CS Conversations
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  Training & Enablement for Enterprise Customers

  [Deleted User] 22 views 2 comments 0 points Most recent by Pam Micznik October 2020CS Conversations
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  Customer Success Project Plan

  Steve Wilson 4 views 3 comments 0 points Most recent by Pam Micznik October 2020CS Conversations
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  How do you define the differences between Associate/CSM/Senior?

  Will Stamatis 166 views 2 comments 0 points Most recent by James Conant October 2020CS Conversations
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  Does anyone participate in a deal review process allowing "approval" of a good fit customer?

  [Deleted User] 14 views 8 comments 0 points Most recent by Miko Hinojosa October 2020CS Conversations
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  What's your favorite CSM analogy?

  Ed Powers 2 views 2 comments 0 points Most recent by Miko Hinojosa October 2020CS Conversations
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  When to remove a CSM from a churning account?

  System 18 views 4 comments 0 points Most recent by Jeffrey Nadeau October 2020CS Conversations
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  Setting SLA's (CSM or only Support Teams)?

  MarkusS 24 views 3 comments 0 points Most recent by Craig Jackson October 2020CS Conversations
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  Customer Success Budget Template

  Michael Buccellato 10 views 6 comments 0 points Most recent by Michael Buccellato October 2020CS Conversations
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  Introducing CS as a new way of working to customer

  Julie Schifter 1 view 1 comment 0 points Most recent by Michael Buccellato October 2020CS Conversations
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  How do you calculate CTR (Cost to Retain) & margin on low touch segments?

  [Deleted User] 11 views 4 comments 0 points Most recent by Ed Powers October 2020CS Conversations
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  How to set up CRM for Customer Success

  Julie Schifter 45 views 13 comments 0 points Most recent by Russell Bourne October 2020CS Conversations
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  Tiering Analysis Spreadsheet

  Ed Powers 10 views 0 comments 4 points Most recent by Ed Powers October 2020CS Technology
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  Feedback, Whats the point

  James Stuart 23 views 4 comments 0 points Most recent by James Stuart October 2020CS Technology
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  Owning customer communications

  Renee Murphy 22 views 1 comment 0 points Most recent by Russell Bourne October 2020CS Conversations
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  CSM- Hourly

  Jacqueline Murillo 21 views 2 comments 0 points Most recent by Craig Jackson October 2020CS Conversations
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  What is Your Most Powerful Case Study? I'll Go First . . .

  Dan Conroy 3 views 0 comments 0 points Most recent by Dan Conroy October 2020CS Technology
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  What is Your Most Powerful Case Study? I'll Go First . . .

  Dan Conroy 14 views 0 comments 0 points Most recent by Dan Conroy October 2020CS Technology
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  Interview Stages

  Matthew Ferguson 28 views 7 comments 0 points Most recent by Craig Jackson October 2020CS Conversations
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  1:many job description

  [Deleted User] 2 views 0 comments 0 points Most recent by [Deleted User] October 2020CS Conversations
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  How can you increase your B2B Survey Response Rate?

  Manisha Khandelwal 136 views 26 comments 0 points Most recent by Chris Rosa October 2020CS Technology
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  Evaluating your CSMs

  [Deleted User] 23 views 2 comments 0 points Most recent by Shari Srebnick October 2020CS Conversations
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  How customer-centric are you?

  James Stuart 3 views 0 comments 0 points Most recent by James Stuart October 2020CS Conversations
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  Feedback, Whats the point

  James Stuart 22 views 6 comments 0 points Most recent by Anita Toth October 2020CS Technology
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  Setting yourself up for Success

  Shakira Morgan 7 views 2 comments 0 points Most recent by Shakira Morgan October 2020CS Conversations
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  Non-SaaS - Benchmark/Case study data on time to ROI

  veronique-montreuil 3 views 0 comments 0 points Most recent by veronique-montreuil October 2020CS Conversations
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  Governance of customer email communications

  Nick Mehta 17 views 6 comments 0 points Most recent by Justin Oberbauer October 2020CS Conversations
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  NPS survey template

  Aarif Nakhwa 56 views 3 comments 0 points Most recent by Steve Bernstein October 2020CS Technology