CS Team

Discussion List

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  Suggestions on trying to land a Success role with no formal CSM experience in today's climate?

  Matt Vadala 75 views 11 comments 0 points Most recent by Scotty July 2020CS Conversations
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  Has anyone built a playbook for driving customer retention after a data breach situation?

  [Deleted User] 9 views 2 comments 0 points Most recent by David Ellin July 2020CS Conversations
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  Champion's View of Negative Comments to Feedback

  Jay Thonour 61 views 10 comments 0 points Most recent by Steve Bernstein July 2020CS Conversations
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  Differentiating "entry-CSM" vs. "Enterprise CSM" job postings

  Devon Lee 80 views 4 comments 0 points Most recent by Kevin Mitchell Leonor June 2020CS Conversations
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  COVID benefits for parents

  Rachel Jackson 8 views 2 comments 0 points Most recent by Rachel Jackson June 2020CS Conversations
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  Are PMP/Six Sigma/Project Management Certifications worth it? Which Certs are Credible/Recommended?

  Mark Mitchell 33 views 4 comments 0 points Most recent by Tejas Satyan June 2020CS Conversations
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  What does a Customer Success Manager do? ?

  Sidd 43 views 11 comments 0 points Most recent by Rob Stevens June 2020CS Conversations
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  CS Spiff programs

  Denise 17 views 4 comments 0 points Most recent by Tejas Satyan June 2020CS Conversations
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  1:1 Structure and Topics

  Alex Farmer 138 views 19 comments 0 points Most recent by shamsao June 2020CS Conversations
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  Best channel for those of us seeking work?

  Kathleen Gauder 24 views 5 comments 0 points Most recent by Rachel Priest June 2020CS Conversations
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  Does your company have any standard operating procedures documents, how is it structured and how doe

  Daniel Jiang 64 views 8 comments 0 points Most recent by Kevin Mitchell Leonor June 2020CS Technology
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  Playbooks/pro tips for mitigating churn risk brought on by M&A?

  Matt Timmins 42 views 7 comments 0 points Most recent by Steve Bernstein June 2020CS Conversations
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  Sales Navigator for CS?

  Devon Lee 28 views 2 comments 0 points Most recent by Brian Hartley June 2020CS Conversations
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  What does your playbook template look like?

  System 10 views 0 comments 2 points Most recent by System June 2020CS Conversations
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  In the Adoption Readiness Score, motivation is half of your score because it unlocks your time, enga

  Kevin Mitchell Leonor 26 views 2 comments 0 points Most recent by Ronni Gaun June 2020CS Conversations
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  CCSM - how did you obtain this credential, and what inspired you to pursue it?

  Matt Vadala 195 views 24 comments 0 points Most recent by Sidd June 2020CS Conversations
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  Has anyone implemented 'Amazon-inspired' written narratives for their internal or customer meetings?

  Shaun Porcar 38 views 3 comments 0 points Most recent by Shaun Porcar June 2020CS Technology
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  Mentorship

  Sheela Priya 18 views 2 comments 0 points Most recent by Jared Orr June 2020CS Conversations
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  Leadership for Customer Lifecycle & Journey Architecture

  shamsao 35 views 5 comments 0 points Most recent by Sidd June 2020CS Conversations
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  How to ask better questions?

  Vasu 59 views 9 comments 0 points Most recent by Vasu June 2020CS Conversations
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  I am interested in sharing learnings on using OKRs for measuring your success and development as a C

  Pam Mantaring 7 views 2 comments 0 points Most recent by Pam Mantaring June 2020CS Conversations
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  Hi to the Gain Grow Retain Squad :D

  Sidd 8 views 2 comments 0 points Most recent by Sidd June 2020CS Conversations
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  You're given free reign to change anything in your company. What would it be and why?

  David Ellin 37 views 8 comments 0 points Most recent by Sidd June 2020CS Conversations
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  Sales to CS handoff process

  Jung Kim 317 views 13 comments 1 point Most recent by Sheryl Hawk June 2020CS Conversations
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  Maybe a silly question but when are you speaking about customer and when are you speaking about clie

  Marijn Verdult 24 views 5 comments 0 points Most recent by Kristen Lishman June 2020CS Conversations
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  For team leaders out there - have you had any positive outcomes from additional workshops or courses

  Effie Mansdorf 23 views 6 comments 0 points Most recent by Sharmila Nandwani- Nigam June 2020CS Conversations
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  Customer Centric CEO's

  Jared Orr 9 views 0 comments 0 points Most recent by Jared Orr June 2020CS Conversations
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  What is the biggest challenge your working on over the next 30 days?

  [Deleted User] 224 views 70 comments 0 points Most recent by Yasasree Nerayanuri June 2020CS Conversations
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  Post COVID Subscription Reactivations?

  Deirdre Stenson 57 views 5 comments 0 points Most recent by matmoody June 2020CS Conversations
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  Incentives for Sales to sign healthy deals?

  Jeremy Katz 67 views 13 comments 0 points Most recent by Steve Beaumont June 2020CS Conversations