CS Team

Discussion List

• 
  Maybe a silly question but when are you speaking about customer and when are you speaking about clie

  Marijn Verdult 1 view 5 comments 0 points Most recent by Kristen Lishman June 2020CS Conversations
• 
  For team leaders out there - have you had any positive outcomes from additional workshops or courses

  Effie Mansdorf 2 views 6 comments 0 points Most recent by Sharmila Nandwani- Nigam June 2020CS Conversations
• 
  Post COVID Subscription Reactivations?

  Deirdre Stenson 16 views 5 comments 0 points Most recent by matmoody June 2020CS Conversations
• 
  Are you using @mentions in your replies?

  Kevin Mitchell Leonor 1 view 0 comments 0 points Most recent by Kevin Mitchell Leonor June 2020CS Conversations
• 
  No Subject

  Scotty 2 views 0 comments 0 points Most recent by Scotty June 2020CS Conversations
• 
  Technical Roles in Customer Success

  Scotty 1 view 10 comments 0 points Most recent by Scotty June 2020CS Conversations
• 
  CSM's Role in Escalation

  Scotty 13 views 8 comments 0 points Most recent by Scotty June 2020CS Conversations
• 
  Transforming relationships from Sales-led to Success-led

  Thomas Fortier 5 views 11 comments 0 points Most recent by Thomas Fortier June 2020CS Conversations
• 
  How do you measure the performance of the CSM function? What metrics do you add as you mature?

  [Deleted User] 7 views 7 comments 0 points Most recent by Samma Hafeez June 2020CS Technology
• 
  Does your company have any standard operating procedures documents, how is it structured and how doe

  Daniel Jiang 5 views 8 comments 0 points Most recent by Kevin Mitchell Leonor June 2020CS Technology
• 
  How to decide who does what.....

  Jared Scoubes 3 views 20 comments 0 points Most recent by Samma Hafeez June 2020CS Conversations
• 
  Presentation/Public Speaking skills

  Brian Hartley 31 views 12 comments 0 points Most recent by Lauren Mecca June 2020CS Conversations
• 
  Is your company really Customer-Success driven?

  Andreas Knoefel 2 views 2 comments 0 points Most recent by Lauren Mecca June 2020CS Conversations
• 
  What is the biggest challenge your working on over the next 30 days?

  [Deleted User] 55 views 70 comments 0 points Most recent by Yasasree Nerayanuri June 2020CS Conversations
• 
  In the Adoption Readiness Score, motivation is half of your score because it unlocks your time, enga

  Kevin Mitchell Leonor 1 view 2 comments 0 points Most recent by Ronni Gaun June 2020CS Conversations
• 
  Incentives for Sales to sign healthy deals?

  Jeremy Katz 9 views 13 comments 0 points Most recent by Steve Beaumont June 2020CS Conversations
• 
  Does anyone have experience taking a Wonderlic test or a predictive index behavioral assessment for

  Samma Hafeez 41 views 6 comments 0 points Most recent by Will Pagden June 2020CS Conversations
• 
  For those currently exploring opportunities of the leadership variety, what are some of your best pr

  Shaun Porcar 1 view 4 comments 0 points Most recent by Matt Myszkowski June 2020CS Conversations
• 
  No Subject

  Gabriel Fallas 2 views 0 comments 0 points Most recent by Gabriel Fallas June 2020CS Conversations
• 
  CSM Segmentation

  Jeff Yeger 41 views 6 comments 0 points Most recent by Tobias Kederer June 2020CS Conversations
• 
  No Subject

  David Ellin 5 views 2 comments 0 points Most recent by veronique-montreuil June 2020CS Conversations
• 
  No Subject

  Steve Bernstein 6 views 4 comments 0 points Most recent by veronique-montreuil June 2020CS Conversations
• 
  Customer Success Leadership

  Jared Orr 8 views 17 comments 0 points Most recent by Thomas Seelbinder June 2020CS Conversations
• 
  Anyone read this book? Thoughts on implementation appreciated....

  Jared Scoubes 1 view 1 comment 0 points Most recent by Tonino Kundjung June 2020CS Conversations
• 
  When is the last time your CEO spent time with your CSMs and asked for their feedback on how to sati

  David Ellin 1 view 10 comments 0 points Most recent by Manny Ramirez June 2020CS Conversations
• 
  What's your definition of Customer Success?

  Griffin Fuller 3 views 11 comments 0 points Most recent by Ronni Gaun June 2020CS Conversations
• 
  Emotional wellbeing

  David Jackson 3 views 1 comment 0 points Most recent by Matt Myszkowski June 2020CS Conversations
• 
  How are you all continuing to keep your CS teams engaged and upbeat in converstations outside of cus

  Gautam Sawhney 1 view 4 comments 0 points Most recent by Rich Watson June 2020CS Conversations
• 
  For early stage SaaS companies, how early was Customer Success brought into the company?

  Kevin Mitchell Leonor 1 view 9 comments 0 points Most recent by Scotty June 2020CS Conversations
• 
  What value do you see in Certifications? An example is the Gainsight cert tests on best practices in

  Scott Morgan 13 views 3 comments 0 points Most recent by Leandro Demari June 2020CS Conversations