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Discussion List
Maybe a silly question but when are you speaking about customer and when are you speaking about clie
Marijn Verdult
1
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5
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points
Most recent by
Kristen Lishman
June 2020
CS Conversations
For team leaders out there - have you had any positive outcomes from additional workshops or courses
Effie Mansdorf
2
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6
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points
Most recent by
Sharmila Nandwani- Nigam
June 2020
CS Conversations
Post COVID Subscription Reactivations?
Deirdre Stenson
16
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5
comments
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points
Most recent by
matmoody
June 2020
CS Conversations
Are you using @mentions in your replies?
Kevin Mitchell Leonor
1
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0
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points
Most recent by
Kevin Mitchell Leonor
June 2020
CS Conversations
No Subject
Scotty
2
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0
comments
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Most recent by
Scotty
June 2020
CS Conversations
Technical Roles in Customer Success
Scotty
1
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10
comments
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points
Most recent by
Scotty
June 2020
CS Conversations
CSM's Role in Escalation
Scotty
13
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8
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points
Most recent by
Scotty
June 2020
CS Conversations
Transforming relationships from Sales-led to Success-led
Thomas Fortier
5
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11
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points
Most recent by
Thomas Fortier
June 2020
CS Conversations
How do you measure the performance of the CSM function? What metrics do you add as you mature?
[Deleted User]
7
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7
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points
Most recent by
Samma Hafeez
June 2020
CS Technology
Does your company have any standard operating procedures documents, how is it structured and how doe
Daniel Jiang
5
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8
comments
0
points
Most recent by
Kevin Mitchell Leonor
June 2020
CS Technology
How to decide who does what.....
Jared Scoubes
3
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20
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points
Most recent by
Samma Hafeez
June 2020
CS Conversations
Presentation/Public Speaking skills
Brian Hartley
31
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12
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points
Most recent by
Lauren Mecca
June 2020
CS Conversations
Is your company really Customer-Success driven?
Andreas Knoefel
2
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2
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0
points
Most recent by
Lauren Mecca
June 2020
CS Conversations
What is the biggest challenge your working on over the next 30 days?
[Deleted User]
55
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70
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points
Most recent by
Yasasree Nerayanuri
June 2020
CS Conversations
In the Adoption Readiness Score, motivation is half of your score because it unlocks your time, enga
Kevin Mitchell Leonor
1
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2
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0
points
Most recent by
Ronni Gaun
June 2020
CS Conversations
Incentives for Sales to sign healthy deals?
Jeremy Katz
9
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13
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0
points
Most recent by
Steve Beaumont
June 2020
CS Conversations
Does anyone have experience taking a Wonderlic test or a predictive index behavioral assessment for
Samma Hafeez
41
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6
comments
0
points
Most recent by
Will Pagden
June 2020
CS Conversations
For those currently exploring opportunities of the leadership variety, what are some of your best pr
Shaun Porcar
1
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4
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0
points
Most recent by
Matt Myszkowski
June 2020
CS Conversations
No Subject
Gabriel Fallas
2
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0
comments
0
points
Most recent by
Gabriel Fallas
June 2020
CS Conversations
CSM Segmentation
Jeff Yeger
41
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6
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0
points
Most recent by
Tobias Kederer
June 2020
CS Conversations
No Subject
David Ellin
5
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2
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Most recent by
veronique-montreuil
June 2020
CS Conversations
No Subject
Steve Bernstein
6
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4
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Most recent by
veronique-montreuil
June 2020
CS Conversations
Customer Success Leadership
Jared Orr
8
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17
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0
points
Most recent by
Thomas Seelbinder
June 2020
CS Conversations
Anyone read this book? Thoughts on implementation appreciated....
Jared Scoubes
1
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1
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0
points
Most recent by
Tonino Kundjung
June 2020
CS Conversations
When is the last time your CEO spent time with your CSMs and asked for their feedback on how to sati
David Ellin
1
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10
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0
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Most recent by
Manny Ramirez
June 2020
CS Conversations
What's your definition of Customer Success?
Griffin Fuller
3
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11
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0
points
Most recent by
Ronni Gaun
June 2020
CS Conversations
Emotional wellbeing
David Jackson
3
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1
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0
points
Most recent by
Matt Myszkowski
June 2020
CS Conversations
How are you all continuing to keep your CS teams engaged and upbeat in converstations outside of cus
Gautam Sawhney
1
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4
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0
points
Most recent by
Rich Watson
June 2020
CS Conversations
For early stage SaaS companies, how early was Customer Success brought into the company?
Kevin Mitchell Leonor
1
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9
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0
points
Most recent by
Scotty
June 2020
CS Conversations
What value do you see in Certifications? An example is the Gainsight cert tests on best practices in
Scott Morgan
13
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3
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0
points
Most recent by
Leandro Demari
June 2020
CS Conversations
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