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Discussion List
Customer Success focus for 2020 and Vision
Ziv Peled
1
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1
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points
Most recent by
Gabriel Fallas
June 2020
CS Conversations
What kind of process would be effective in using customers as multiple resources for your organizati
Effie Mansdorf
21
views
6
comments
0
points
Most recent by
Scott Morgan
June 2020
CS Conversations
Session 10 | Transition from Implementation to Customer Success
[Deleted User]
1
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0
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Most recent by
[Deleted User]
May 2020
CS Conversations
Session 9 | Executive Business Reviews
[Deleted User]
1
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0
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points
Most recent by
[Deleted User]
May 2020
CS Conversations
Gamification, Presents, and Gifts
Marijn Verdult
13
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4
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0
points
Most recent by
Tejas Satyan
May 2020
CS Conversations
Go-to interview questions
[Deleted User]
46
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6
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0
points
Most recent by
Tejas Satyan
May 2020
CS Conversations
What are some resources to help us build our discovery skills?
Diana De Jesus
1
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3
comments
0
points
Most recent by
Kevin Mitchell Leonor
May 2020
CS Conversations
Curious about what should be included in a playbook, and ideas on where to begin creating them. #st
Jennifer Dole
7
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3
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0
points
Most recent by
Andreas Knoefel
May 2020
CS Conversations
Complete Profiles
[Deleted User]
2
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0
comments
0
points
Most recent by
[Deleted User]
May 2020
CS Conversations
Value or Adoption for healthscore
Effie Mansdorf
20
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9
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0
points
Most recent by
Marijn Verdult
May 2020
CS Technology
Customer Success Operations < 20 questions
Dave Epperly
47
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6
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0
points
Most recent by
Tejas Satyan
May 2020
CS Operations Conversations
Let's talk roadmaps! Has anyone had success in creating a CS roadmap for 2020? (9+ months at a time
Jung Kim
1
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9
comments
0
points
Most recent by
Jung Kim
May 2020
CS Conversations
Customer Success Transformation Deep Dive - Zoom Meeting
Kristi Faltorusso
4
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25
comments
0
points
Most recent by
WillowMoellering
May 2020
CS Technology
Session 8 | Customer success technology at early-stage B2B SaaS
[Deleted User]
1
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1
comment
0
points
Most recent by
Dan Maldonado
May 2020
CS Conversations
Moving overseas for a promotion?
Kevin Mitchell Leonor
15
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9
comments
0
points
Most recent by
Scotty
May 2020
CS Conversations
How involved is your CSM during implementation and onboarding?
Alex Hornbuckle
41
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13
comments
0
points
Most recent by
Kevin Mitchell Leonor
May 2020
CS Conversations
Should CSM be a SKU'd line item in an SOW? How should it be approached with different tiered custome
Effie Mansdorf
19
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13
comments
0
points
Most recent by
Kevin Mitchell Leonor
May 2020
CS Technology
Session 8 | Success Plans at mature-stage B2B SaaS
[Deleted User]
3
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1
comment
0
points
Most recent by
Kevin Mitchell Leonor
May 2020
CS Conversations
Notification Preferences
[Deleted User]
2
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2
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0
points
Most recent by
Gabriel Fallas
May 2020
CS Conversations
Session 7 | CSM Capacity Planning
[Deleted User]
14
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3
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0
points
Most recent by
Kevin Mitchell Leonor
May 2020
CS Conversations
Who are the Decision Makers during COVID-19
BenB
1
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3
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0
points
Most recent by
Jeremy Donaldson
May 2020
CS Conversations
Session 5 | Sales transition and collaboration tools between product and CS
[Deleted User]
2
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1
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0
points
Most recent by
Dan Maldonado
May 2020
CS Conversations
Question for CS Leaders: what benchmarks did you feel were necessary to being strongly considered fo
Kevin Mitchell Leonor
1
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1
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0
points
Most recent by
[Deleted User]
May 2020
CS Conversations
Session 6 | Leading indicators for churn
[Deleted User]
1
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0
comments
0
points
Most recent by
[Deleted User]
May 2020
CS Conversations
Session 4 | New strategies, CS Platform, renewals
[Deleted User]
1
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0
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0
points
Most recent by
[Deleted User]
May 2020
CS Conversations
Session 3 | Changing metrics and strategies
[Deleted User]
1
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0
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0
points
Most recent by
[Deleted User]
May 2020
CS Conversations
Session 2 | Contract flexibility options to discuss with your team
[Deleted User]
1
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0
comments
0
points
Most recent by
[Deleted User]
May 2020
CS Conversations
Session 1 | Customer Engagement during COVID
[Deleted User]
1
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0
comments
0
points
Most recent by
[Deleted User]
May 2020
CS Conversations
What levels of education (if at all) do you feel is necessary for an Entry level CSM, Mid-Level CSM
Melissa Logothetis
1
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6
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0
points
Most recent by
Scotty
May 2020
CS Conversations
Search Functionality
[Deleted User]
4
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3
comments
0
points
Most recent by
Jeremy Donaldson
May 2020
CS Conversations
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