Discussion List

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  For early stage SaaS companies, how early was Customer Success brought into the company?

  Kevin Mitchell Leonor 1 view 9 comments 0 points Most recent by Scotty June 2020CS Conversations
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  What value do you see in Certifications? An example is the Gainsight cert tests on best practices in

  Scott Morgan 11 views 3 comments 0 points Most recent by Leandro Demari June 2020CS Conversations
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  Customer Success focus for 2020 and Vision

  Ziv Peled 1 view 1 comment 0 points Most recent by Gabriel Fallas June 2020CS Conversations
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  What kind of process would be effective in using customers as multiple resources for your organizati

  Effie Mansdorf 22 views 6 comments 0 points Most recent by Scott Morgan June 2020CS Conversations
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  Session 10 | Transition from Implementation to Customer Success

  [Deleted User] 1 view 0 comments 0 points Most recent by [Deleted User] May 2020CS Conversations
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  Session 9 | Executive Business Reviews

  [Deleted User] 1 view 0 comments 0 points Most recent by [Deleted User] May 2020CS Conversations
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  Gamification, Presents, and Gifts

  Marijn Verdult 11 views 4 comments 0 points Most recent by Tejas Satyan May 2020CS Conversations
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  Go-to interview questions

  [Deleted User] 41 views 6 comments 0 points Most recent by Tejas Satyan May 2020CS Conversations
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  What are some resources to help us build our discovery skills?

  Diana De Jesus 1 view 3 comments 0 points Most recent by Kevin Mitchell Leonor May 2020CS Conversations
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  Curious about what should be included in a playbook, and ideas on where to begin creating them. #st

  Jennifer Dole 1 view 3 comments 0 points Most recent by Andreas Knoefel May 2020CS Conversations
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  Complete Profiles

  [Deleted User] 1 view 0 comments 0 points Most recent by [Deleted User] May 2020CS Conversations
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  Value or Adoption for healthscore

  Effie Mansdorf 11 views 9 comments 0 points Most recent by Marijn Verdult May 2020CS Technology
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  Customer Success Operations < 20 questions

  Dave Epperly 41 views 6 comments 0 points Most recent by Tejas Satyan May 2020CS Operations Conversations
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  Let's talk roadmaps! Has anyone had success in creating a CS roadmap for 2020? (9+ months at a time

  Jung Kim 1 view 9 comments 0 points Most recent by Jung Kim May 2020CS Conversations
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  Customer Success Transformation Deep Dive - Zoom Meeting

  Kristi Faltorusso 1 view 25 comments 0 points Most recent by WillowMoellering May 2020CS Technology
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  Session 8 | Customer success technology at early-stage B2B SaaS

  [Deleted User] 1 view 1 comment 0 points Most recent by Dan Maldonado May 2020CS Conversations
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  Moving overseas for a promotion?

  Kevin Mitchell Leonor 11 views 9 comments 0 points Most recent by Scotty May 2020CS Conversations
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  How involved is your CSM during implementation and onboarding?

  Alex Hornbuckle 45 views 13 comments 0 points Most recent by Kevin Mitchell Leonor May 2020CS Conversations
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  Should CSM be a SKU'd line item in an SOW? How should it be approached with different tiered custome

  Effie Mansdorf 11 views 13 comments 0 points Most recent by Kevin Mitchell Leonor May 2020CS Technology
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  Session 8 | Success Plans at mature-stage B2B SaaS

  [Deleted User] 1 view 1 comment 0 points Most recent by Kevin Mitchell Leonor May 2020CS Conversations
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  Notification Preferences

  [Deleted User] 1 view 2 comments 0 points Most recent by Gabriel Fallas May 2020CS Conversations
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  Session 7 | CSM Capacity Planning

  [Deleted User] 11 views 3 comments 0 points Most recent by Kevin Mitchell Leonor May 2020CS Conversations
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  Who are the Decision Makers during COVID-19

  BenB 1 view 3 comments 0 points Most recent by Jeremy Donaldson May 2020CS Conversations
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  Session 5 | Sales transition and collaboration tools between product and CS

  [Deleted User] 1 view 1 comment 0 points Most recent by Dan Maldonado May 2020CS Conversations
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  Question for CS Leaders: what benchmarks did you feel were necessary to being strongly considered fo

  Kevin Mitchell Leonor 1 view 1 comment 0 points Most recent by [Deleted User] May 2020CS Conversations
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  Session 6 | Leading indicators for churn

  [Deleted User] 1 view 0 comments 0 points Most recent by [Deleted User] May 2020CS Conversations
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  Session 4 | New strategies, CS Platform, renewals

  [Deleted User] 1 view 0 comments 0 points Most recent by [Deleted User] May 2020CS Conversations
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  Session 3 | Changing metrics and strategies

  [Deleted User] 1 view 0 comments 0 points Most recent by [Deleted User] May 2020CS Conversations
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  Session 2 | Contract flexibility options to discuss with your team

  [Deleted User] 1 view 0 comments 0 points Most recent by [Deleted User] May 2020CS Conversations
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  Session 1 | Customer Engagement during COVID

  [Deleted User] 1 view 0 comments 0 points Most recent by [Deleted User] May 2020CS Conversations