CS Team

Discussion List

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  RACI conflicts between departments

  David Ellin 225 views 13 comments 0 points Most recent by WillowMoellering June 2020CS Conversations
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  Transforming relationships from Sales-led to Success-led

  Thomas Fortier 69 views 11 comments 0 points Most recent by Thomas Fortier June 2020CS Conversations
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  Are you using @mentions in your replies?

  Kevin Mitchell Leonor 6 views 0 comments 0 points Most recent by Kevin Mitchell Leonor June 2020CS Conversations
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  How to identify and influence change in non-customer centric companies?

  Alejandro Sanchez 94 views 8 comments 0 points Most recent by Vijaya Vardhan P June 2020CS Conversations
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  CSM Segmentation

  Jeff Yeger 80 views 6 comments 0 points Most recent by Tobias Kederer June 2020CS Conversations
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  Technical Roles in Customer Success

  Scotty 34 views 10 comments 0 points Most recent by Scotty June 2020CS Conversations
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  No Subject

  Scotty 5 views 0 comments 0 points Most recent by Scotty June 2020CS Conversations
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  Does anyone have experience taking a Wonderlic test or a predictive index behavioral assessment for

  Samma Hafeez 82 views 6 comments 0 points Most recent by Will Pagden June 2020CS Conversations
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  CSM's Role in Escalation

  Scotty 88 views 8 comments 0 points Most recent by Scotty June 2020CS Conversations
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  What's your definition of Customer Success?

  Griffin Fuller 99 views 11 comments 0 points Most recent by Ronni Gaun June 2020CS Conversations
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  Presentation/Public Speaking skills

  Brian Hartley 87 views 12 comments 0 points Most recent by Lauren Mecca June 2020CS Conversations
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  How to decide who does what.....

  Jared Scoubes 50 views 20 comments 0 points Most recent by Samma Hafeez June 2020CS Conversations
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  Is your company really Customer-Success driven?

  Andreas Knoefel 20 views 2 comments 0 points Most recent by Lauren Mecca June 2020CS Conversations
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  For those currently exploring opportunities of the leadership variety, what are some of your best pr

  Shaun Porcar 17 views 4 comments 0 points Most recent by Matt Myszkowski June 2020CS Conversations
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  No Subject

  Gabriel Fallas 6 views 0 comments 0 points Most recent by Gabriel Fallas June 2020CS Conversations
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  No Subject

  Steve Bernstein 30 views 4 comments 0 points Most recent by veronique-montreuil June 2020CS Conversations
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  Customer Success Leadership

  Jared Orr 73 views 17 comments 0 points Most recent by Thomas Seelbinder June 2020CS Conversations
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  No Subject

  David Ellin 8 views 2 comments 0 points Most recent by veronique-montreuil June 2020CS Conversations
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  When is the last time your CEO spent time with your CSMs and asked for their feedback on how to sati

  David Ellin 86 views 10 comments 0 points Most recent by Manny Ramirez June 2020CS Conversations
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  Anyone read this book? Thoughts on implementation appreciated....

  Jared Scoubes 10 views 1 comment 0 points Most recent by Tonino Kundjung June 2020CS Conversations
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  Should CSM be a SKU'd line item in an SOW? How should it be approached with different tiered custome

  Effie Mansdorf 111 views 13 comments 0 points Most recent by Kevin Mitchell Leonor June 2020CS Technology
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  What kind of process would be effective in using customers as multiple resources for your organizati

  Effie Mansdorf 134 views 6 comments 0 points Most recent by Scott Morgan June 2020CS Conversations
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  Emotional wellbeing

  David Jackson 9 views 1 comment 0 points Most recent by Matt Myszkowski June 2020CS Conversations
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  Go-to interview questions

  [Deleted User] 94 views 6 comments 0 points Most recent by Tejas Satyan June 2020CS Conversations
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  What are some resources to help us build our discovery skills?

  Diana De Jesus 13 views 3 comments 0 points Most recent by Kevin Mitchell Leonor June 2020CS Conversations
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  How are you all continuing to keep your CS teams engaged and upbeat in converstations outside of cus

  Gautam Sawhney 36 views 4 comments 0 points Most recent by Rich Watson June 2020CS Conversations
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  What value do you see in Certifications? An example is the Gainsight cert tests on best practices in

  Scott Morgan 26 views 3 comments 0 points Most recent by Leandro Demari June 2020CS Conversations
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  Customer Success focus for 2020 and Vision

  Ziv Peled 9 views 1 comment 0 points Most recent by Gabriel Fallas June 2020CS Conversations
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  Session 10 | Transition from Implementation to Customer Success

  [Deleted User] 8 views 0 comments 0 points Most recent by [Deleted User] May 2020CS Conversations
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  Session 9 | Executive Business Reviews

  [Deleted User] 5 views 0 comments 0 points Most recent by [Deleted User] May 2020CS Conversations