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Industry Data & Insights

How to measure churn in non-SaaS environment?

Robbie 1 view 5 comments 0 points Most recent by Kevin Mitchell Leonor November 2021Metrics & Analytics
MRR Strategies?

gregg petruzzi 1 view 2 comments 0 points Most recent by Dickey Singh November 2021Strategy & Planning
Creative Ways You Engage With Customers During the Holidays

Amber Monroe 13 views 1 comment 0 points Most recent by erin christopher September 2021Industry Insights
Customer success job data

Bob London 11 views 1 comment 0 points Most recent by Brian Hansen July 2021Industry Insights
Customer success job data

Bob London 1 view 0 comments 0 points Started by Bob London July 2021 Industry Insights
Creating an Idea Board

Milivoje Jokanovic 1 view 3 comments 0 points Most recent by Sophie Quinn July 2021Metrics & Analytics
Getting a tech touch program started for a SaaS

Carlos Ascanio 1 view 2 comments 0 points Most recent by Nicholas Ciambrello July 2021CS Technology
Building a CSM team from the ground floor....

Brooke Carrie 11 views 30 comments 0 points Most recent by Vrushank Salaskar June 2021CS Technology
CSM Retention Clinics - Internal hackathons that help mitigate risks

Ashley Harpp 1 view 0 comments 2 points Started by Ashley Harpp June 2021 Metrics & Analytics
Have you built an internal use case library/knowledge base for your CS team?

Sofia Reimchen 1 view 6 comments 0 points Most recent by Kevin Mitchell Leonor June 2021CS Technology
Besides GGR, where else do you learn more about customer success?

Anita Toth 162 views 15 comments 0 points Most recent by Rebecca George May 2021Industry Insights
Customer Success Maturity Model & Answers to 5 Questions

Jeff Breunsbach 1 view 0 comments 4 points Started by Jeff Breunsbach May 2021 Digital CS (Engagement Programs)
Your CS book recommendation for 2021

Ido Barnoam 1 view 3 comments 0 points Most recent by Wayne McCulloch May 2021CS Conversations
Tools companies use for email drips and videos/voice-overs

Ty Jesinoski 2 views 12 comments 0 points Most recent by Dana Gibilaro April 2021CS Technology
Measuring "talk vs. listen" time

Bob London 1 view 12 comments 0 points Most recent by Erika Villarreal April 2021Metrics & Analytics
Return to Work Plans

Ed Braunbeck 1 view 3 comments 0 points Most recent by Shari Srebnick April 2021CS Org Conversations
Benchmark NPS/CSAT scores

Numrah_Irfan 21 views 1 comment 0 points Most recent by Steve Bernstein April 2021Industry Insights
Monthly Coffee Chat with Ed Powers

Ashley Harpp 2 views 0 comments 1 point Started by Ashley Harpp March 2021 CS Org Conversations
Private Message Spam

Jeff Breunsbach 1 view 0 comments 0 points Started by Jeff Breunsbach March 2021 GGR Cafe
Research or metrics to validate CSM incentive amounts per review, referral, or testimonial

Seth Dovev 1 view 9 comments 0 points Most recent by Seth Dovev March 2021Metrics & Analytics
Stakeholder mapping frameworks

Julie Schifter 2 views 1 comment 0 points Most recent by Andrew Shoaff February 2021Strategy & Planning
Customer data analytics platform

Malli N 1 view 0 comments 1 point Started by Malli N February 2021 Digital CS (Engagement Programs)
Gainsight - I'm having an awful onboarding experience. Looking for someone who has had a positive ex

Effie Mansdorf 1 view 11 comments 0 points Most recent by Srikrishnan Ganesan February 2021CS Technology
To Trial or Not to Trial??

Karen Chambers 1 view 8 comments 0 points Most recent by Dennis Doyel January 2021CS Technology
Measuring self-serve in adoption

Josh Rosenthal 1 view 1 comment 0 points Most recent by Ed Powers January 2021Metrics & Analytics
Success & Support - Competitive Analysis

Matt Myszkowski 1 view 2 comments 0 points Most recent by Matt Myszkowski January 2021Strategy & Planning
Top Five Metrics to Track on Your Customer Success Dashboard

Alex Farmer 23 views 0 comments 6 points Started by Alex Farmer January 2021 Metrics & Analytics
General CSM-Program - Gain Grow Retain Open Collab Library

Arnold de la Fuente 2 views 2 comments 0 points Most recent by Erika Villarreal January 2021CS Conversations
Ed -Tech Customer Success; Metrics/Thresholds for Trigger Alerts

Lisa Davis 1 view 1 comment 0 points Most recent by Surendranath December 2020Metrics & Analytics
Managed Service Providers and Customer Success

Hillary Feldt 1 view 2 comments 0 points Most recent by Ed Powers December 2020Metrics & Analytics

Upcoming Events

December 7 Leadership Office Hours
When Thursday, December 7 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
December 11 Leadership Office Hours
When Thursday, December 11 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to implement…
December 21 Leadership Office Hours
When Thursday, December 21 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…

/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } body { font-family: Gilroy; } .titleBar div[class*="titleBarStyles-bar"] { height: 100px; } img.headerLogo-logo.titleBar-logo { max-height: 72px; } .footer { background: #f5f5f6; color: #555a62; font-size: 14px; line-height: 1.5; padding: 18px 0; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer a { color: #0291db; } .footer a:hover { color: #0276b3; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-col { padding: 0 3px; } .footer-col-copyRight { justify-content: flex-start; } .footer-col-logo { justify-content: flex-end; } .footer-col-copyRight, .footer-col-logo { flex: 1; display: flex; } .logo { width: 120px; height: 28px; opacity: 0.6; } @media screen and (max-width: 768px) { .footer-row { display: block; } .footer-col { width: 100%; text-align: center; margin: 6px 0; } .footer-col:first-child { margin-top: 0; } .footer-col:last-child { margin-bottom: 0; } .footer-col-copyRight, .footer-col-logo { justify-content: center; } .logo { margin: 0 auto; } } /*# sourceMappingURL=styles.css.map */