CS Team

Discussion List

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  Tips & Tricks to Customer Onboarding

  Asha Pulikkal 16 views 4 comments 0 points Most recent by Farouq Aldori November 2020CS Conversations
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  Has anyone hired or had a value engineer as part of CS org?

  Effie Mansdorf 5 views 1 comment 0 points Most recent by Manan Joshi November 2020CS Conversations
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  What are your KPI's for "tickets per agent", and "cta per csm"?

  Ido Barnoam 23 views 0 comments 0 points Most recent by Ido Barnoam November 2020CS Technology
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  Cyber Security forum notes 11-24-2020

  Andreas Knoefel 1 view 0 comments 0 points Most recent by Andreas Knoefel November 2020CS Conversations
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  E-learning tool set up

  Thomas Hussenet 24 views 3 comments 0 points Most recent by Donna Weber November 2020CS Technology
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  Customer Taxonomy

  Dave Epperly 15 views 3 comments 0 points Most recent by Dan Balcauski November 2020CS Technology
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  Interview flop

  Heather Rosefsky 13 views 5 comments 0 points Most recent by KellyD November 2020CS Conversations
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  What the heck do I do with all this feedback? (CHURN PART 3)

  Anita Toth 12 views 0 comments 1 point Most recent by Anita Toth November 2020CS Technology
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  project around scaling

  Melissa Logothetis 21 views 4 comments 0 points Most recent by Melissa Logothetis November 2020CS Conversations
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  Career Transition - Seeking Advice

  Cristian Acosta 12 views 4 comments 0 points Most recent by Heather Rosefsky November 2020CS Conversations
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  CSM Email Campaigns: Ideas & Best Practices

  Samantha Dixon 12 views 1 comment 0 points Most recent by Jarren Pinchuck November 2020CS Conversations
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  GGR Updates...

  [Deleted User] 4 views 3 comments 0 points Most recent by Carl Hoffmann November 2020CS Conversations
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  Assigning 2 CSM's for 1 Account

  Shari Srebnick 87 views 4 comments 0 points Most recent by Doug Moran November 2020CS Conversations
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  Customer Communications - Role Build-out

  Jason Kobs 4 views 3 comments 0 points Most recent by Ja'Rod Morris November 2020CS Conversations
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  Having difficult conversations

  Anita Toth 38 views 14 comments 0 points Most recent by Anita Toth November 2020CS Conversations
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  Unhappy Customers (CHURN PART 2)

  Anita Toth 1 view 0 comments 4 points Most recent by Anita Toth November 2020CS Conversations
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  Customer Experience and Customer Success

  Jared Orr 54 views 16 comments 0 points Most recent by Kath Reuben November 2020CS Conversations
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  How to increase survey response rates (CHURN PART 1)

  Anita Toth 32 views 0 comments 2 points Most recent by Anita Toth November 2020CS Technology
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  Responding to Support Tickets: Internal and Customer-Facing Processes

  Bridget Lamb 52 views 8 comments 0 points Most recent by James Conant November 2020CS Conversations
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  What is your #1 priority for the first 30 days of 2021?

  Jeremy Donaldson 7 views 4 comments 0 points Most recent by Jeremy Donaldson November 2020CS Conversations
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  Tips for driving continuous engagement across a large set of users

  Tatyana Ventura 2 views 3 comments 0 points Most recent by Andrew Marks November 2020CS Conversations
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  Customer Referrals

  Craig Jackson 24 views 2 comments 0 points Most recent by Craig Jackson November 2020CS Conversations
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  We need your help GGR!

  [Deleted User] 2 views 1 comment 0 points Most recent by Kevin Mitchell Leonor November 2020CS Conversations
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  Increasing survey response rates

  Anita Toth 2 views 2 comments 0 points Most recent by Anita Toth November 2020CS Technology
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  Onboarding Survey Questions

  Tiffany Morin 121 views 17 comments 0 points Most recent by Carl Hoffmann November 2020CS Technology
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  Moment of Subscription (and how to get there)

  Peter S 2 views 0 comments 0 points Most recent by Peter S November 2020CS Conversations
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  Customer Cancellations - Who owns this process?

  Lauren Dunlop 23 views 2 comments 0 points Most recent by gurd3v November 2020CS Conversations
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  How do you reach your customers in a way that *ISNT* email?

  [Deleted User] 25 views 12 comments 0 points Most recent by Chris Rosa November 2020CS Technology
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  Demand Generation: Through The Lens of CS

  Jared Orr 22 views 1 comment 0 points Most recent by Chris Guzek November 2020CS Conversations
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  Lack of executive engagement at onboarding

  Numrah_Irfan 2 views 1 comment 0 points Most recent by Russell Bourne November 2020CS Conversations