CS Team

Discussion List

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  Post Sale Customer Journey Examples

  antonioasierra 73 views 11 comments 0 points Most recent by Chase Tinkham December 2020CS Conversations
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  Amazing Finding Your People Podcast

  Nicholas Ciambrello 11 views 0 comments 0 points Most recent by Nicholas Ciambrello December 2020CS Conversations
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  Onboarding SMB Segment Customers

  Sai Arora 24 views 2 comments 0 points Most recent by Surendranath December 2020CS Conversations
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  Ed -Tech Customer Success; Metrics/Thresholds for Trigger Alerts

  Lisa Davis 14 views 1 comment 0 points Most recent by Surendranath December 2020CS Technology
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  Managed Service Providers and Customer Success

  Hillary Feldt 45 views 2 comments 0 points Most recent by Ed Powers December 2020CS Technology
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  What was your *favorite* accomplishment in 2020?

  [Deleted User] 2 views 3 comments 0 points Most recent by Scott Morgan December 2020CS Conversations
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  Top 5 news

  Børge Solberg 5 views 1 comment 0 points Most recent by Ed Powers December 2020CS Conversations
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  Strategy Sessions with CS team

  Julie Schifter 3 views 1 comment 0 points Most recent by Banafche Garnier December 2020CS Conversations
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  Friday CS Wins

  Anita Toth 26 views 4 comments 0 points Most recent by Anita Toth December 2020CS Conversations
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  Are OKRs relevant in Large Enterprises?

  Michael Sare 84 views 13 comments 0 points Most recent by Matt Myszkowski December 2020CS Conversations
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  GGR Office Hours Topic:Making sure that the customer doesn't have multiple POCs lets say Marketing,

  Anna Alley 3 views 1 comment 0 points Most recent by Steve Bernstein December 2020CS Conversations
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  How do you assess the quality of your team?

  Angela Guedes 21 views 7 comments 0 points Most recent by Angela Guedes December 2020CS Conversations
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  Incentives for clients to complete the training and other critical onboarding activities at the user

  [Deleted User] 47 views 7 comments 0 points Most recent by Gwyneth Iredale December 2020CS Conversations
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  Start-ups: Creating Your Customer Journey

  Jared Orr 4 views 5 comments 0 points Most recent by David Ellin December 2020CS Technology
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  Customer Support (not CSM) 2021 and beyond

  Nicholas Ciambrello 4 views 3 comments 0 points Most recent by David Ellin December 2020CS Conversations
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  CS Best Practices for Gong.io

  Michael Buccellato 59 views 9 comments 0 points Most recent by Michael Buccellato December 2020CS Technology
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  Customer Required Attention - Quantitative Measurement

  Jeremie Halimi 6 views 1 comment 0 points Most recent by Ed Powers December 2020CS Conversations
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  Customer wants to buy product but isn't interested in onboarding.

  Yanira "Janita" Sesniak 54 views 17 comments 0 points Most recent by David Ellin December 2020CS Conversations
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  Customer Education Poll

  Heather Leventry 2 views 1 comment 0 points Most recent by David Ellin December 2020CS Conversations
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  Has anyone here successfully implemented OKRs for Customer Success?

  Ashna Patel 23 views 2 comments 0 points Most recent by Ashna Patel December 2020CS Conversations
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  Customer Success in Benelux Region

  System 3 views 0 comments 0 points Most recent by System December 2020CS Conversations
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  Questions you are asking in interviews

  krishna.reddy20072000 3 views 4 comments 0 points Most recent by Jesse Brightman December 2020CS Conversations
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  What else do you measure when retention is good?

  Dana Pavel 11 views 9 comments 0 points Most recent by Dana Pavel December 2020CS Conversations
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  Holiday gifts for CSMs and Customer Success quotes

  Christopher Simpson 14 views 5 comments 0 points Most recent by Christopher Simpson December 2020CS Conversations
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  Closing the loop to increase retention (CHURN PART 5)

  Anita Toth 12 views 0 comments 1 point Most recent by Anita Toth December 2020CS Technology
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  Customer Success Manager - Time management

  ANITA GAZICA 38 views 13 comments 0 points Most recent by James Conant December 2020CS Conversations
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  What are your customers really thinking? (CHURN PART 4)

  Anita Toth 3 views 0 comments 1 point Most recent by Anita Toth December 2020CS Conversations
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  Creating a Community for your customers

  Irene Giménez 4 views 8 comments 0 points Most recent by Irene Giménez December 2020CS Conversations
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  CSAT/NPS in comp plans

  Effie Mansdorf 27 views 4 comments 0 points Most recent by Effie Mansdorf November 2020CS Technology
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  New job: From CS to Growth and Scaling

  Walter Zepeda 12 views 2 comments 0 points Most recent by Walter Zepeda November 2020CS Conversations