CS Team

Discussion List

• 
  Customer Support (not CSM) 2021 and beyond

  Nicholas Ciambrello 2 views 3 comments 0 points Most recent by David Ellin December 2020CS Conversations
• 
  CS Best Practices for Gong.io

  Michael Buccellato 25 views 9 comments 0 points Most recent by Michael Buccellato December 2020CS Technology
• 
  Customer Required Attention - Quantitative Measurement

  Jeremie Halimi 5 views 1 comment 0 points Most recent by Ed Powers December 2020CS Conversations
• 
  Customer wants to buy product but isn't interested in onboarding.

  Yanira "Janita" Sesniak 11 views 17 comments 0 points Most recent by David Ellin December 2020CS Conversations
• 
  Customer Education Poll

  Heather Leventry 3 views 1 comment 0 points Most recent by David Ellin December 2020CS Conversations
• 
  Has anyone here successfully implemented OKRs for Customer Success?

  Ashna Patel 13 views 2 comments 0 points Most recent by Ashna Patel December 2020CS Conversations
• 
  Customer Success in Benelux Region

  System 7 views 0 comments 0 points Most recent by System December 2020CS Conversations
• 
  Questions you are asking in interviews

  krishna.reddy20072000 7 views 4 comments 0 points Most recent by Jesse Brightman December 2020CS Conversations
• 
  What else do you measure when retention is good?

  Dana Pavel 3 views 9 comments 0 points Most recent by Dana Pavel December 2020CS Conversations
• 
  Holiday gifts for CSMs and Customer Success quotes

  Christopher Simpson 3 views 5 comments 0 points Most recent by Christopher Simpson December 2020CS Conversations
• 
  Closing the loop to increase retention (CHURN PART 5)

  Anita Toth 7 views 0 comments 1 point Most recent by Anita Toth December 2020CS Technology
• 
  Customer Success Manager - Time management

  ANITA GAZICA 1 view 13 comments 0 points Most recent by James Conant December 2020CS Conversations
• 
  What are your customers really thinking? (CHURN PART 4)

  Anita Toth 1 view 0 comments 1 point Most recent by Anita Toth December 2020CS Conversations
• 
  Creating a Community for your customers

  Irene Giménez 3 views 8 comments 0 points Most recent by Irene Giménez December 2020CS Conversations
• 
  CSAT/NPS in comp plans

  Effie Mansdorf 15 views 4 comments 0 points Most recent by Effie Mansdorf November 2020CS Technology
• 
  New job: From CS to Growth and Scaling

  Walter Zepeda 5 views 2 comments 0 points Most recent by Walter Zepeda November 2020CS Conversations
• 
  Tips & Tricks to Customer Onboarding

  Asha Pulikkal 17 views 4 comments 0 points Most recent by Farouq Aldori November 2020CS Conversations
• 
  Has anyone hired or had a value engineer as part of CS org?

  Effie Mansdorf 3 views 1 comment 0 points Most recent by Manan Joshi November 2020CS Conversations
• 
  What are your KPI's for "tickets per agent", and "cta per csm"?

  Ido Barnoam 13 views 0 comments 0 points Most recent by Ido Barnoam November 2020CS Technology
• 
  Cyber Security forum notes 11-24-2020

  Andreas Knoefel 3 views 0 comments 0 points Most recent by Andreas Knoefel November 2020CS Conversations
• 
  E-learning tool set up

  Thomas Hussenet 13 views 3 comments 0 points Most recent by Donna Weber November 2020CS Technology
• 
  Customer Taxonomy

  Dave Epperly 5 views 3 comments 0 points Most recent by Dan Balcauski November 2020CS Technology
• 
  Interview flop

  Heather Rosefsky 13 views 5 comments 0 points Most recent by KellyD November 2020CS Conversations
• 
  What the heck do I do with all this feedback? (CHURN PART 3)

  Anita Toth 11 views 0 comments 1 point Most recent by Anita Toth November 2020CS Technology
• 
  project around scaling

  Melissa Logothetis 7 views 4 comments 0 points Most recent by Melissa Logothetis November 2020CS Conversations
• 
  Career Transition - Seeking Advice

  Cristian Acosta 5 views 4 comments 0 points Most recent by Heather Rosefsky November 2020CS Conversations
• 
  CSM Email Campaigns: Ideas & Best Practices

  Samantha Dixon 3 views 1 comment 0 points Most recent by Jarren Pinchuck November 2020CS Conversations
• 
  GGR Updates...

  [Deleted User] 1 view 3 comments 0 points Most recent by Carl Hoffmann November 2020CS Conversations
• 
  Assigning 2 CSM's for 1 Account

  Shari Srebnick 63 views 4 comments 0 points Most recent by Doug Moran November 2020CS Conversations
• 
  Customer Communications - Role Build-out

  Jason Kobs 9 views 3 comments 0 points Most recent by Ja'Rod Morris November 2020CS Conversations