CS Team

Discussion List

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  Ed -Tech Customer Success; Metrics/Thresholds for Trigger Alerts

  Lisa Davis 14 views 1 comment 0 points Most recent by Surendranath December 2020CS Technology
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  Managed Service Providers and Customer Success

  Hillary Feldt 44 views 2 comments 0 points Most recent by Ed Powers December 2020CS Technology
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  What was your *favorite* accomplishment in 2020?

  [Deleted User] 5 views 3 comments 0 points Most recent by Scott Morgan December 2020CS Conversations
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  Top 5 news

  Børge Solberg 9 views 1 comment 0 points Most recent by Ed Powers December 2020CS Conversations
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  Strategy Sessions with CS team

  Julie Schifter 5 views 1 comment 0 points Most recent by Banafche Garnier December 2020CS Conversations
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  Friday CS Wins

  Anita Toth 22 views 4 comments 0 points Most recent by Anita Toth December 2020CS Conversations
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  Are OKRs relevant in Large Enterprises?

  Michael Sare 63 views 13 comments 0 points Most recent by Matt Myszkowski December 2020CS Conversations
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  GGR Office Hours Topic:Making sure that the customer doesn't have multiple POCs lets say Marketing,

  Anna Alley 3 views 1 comment 0 points Most recent by Steve Bernstein December 2020CS Conversations
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  How do you assess the quality of your team?

  Angela Guedes 24 views 7 comments 0 points Most recent by Angela Guedes December 2020CS Conversations
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  Incentives for clients to complete the training and other critical onboarding activities at the user

  [Deleted User] 31 views 7 comments 0 points Most recent by Gwyneth Iredale December 2020CS Conversations
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  Start-ups: Creating Your Customer Journey

  Jared Orr 9 views 5 comments 0 points Most recent by David Ellin December 2020CS Technology
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  Customer Support (not CSM) 2021 and beyond

  Nicholas Ciambrello 10 views 3 comments 0 points Most recent by David Ellin December 2020CS Conversations
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  CS Best Practices for Gong.io

  Michael Buccellato 59 views 9 comments 0 points Most recent by Michael Buccellato December 2020CS Technology
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  Customer Required Attention - Quantitative Measurement

  Jeremie Halimi 5 views 1 comment 0 points Most recent by Ed Powers December 2020CS Conversations
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  Customer wants to buy product but isn't interested in onboarding.

  Yanira "Janita" Sesniak 55 views 17 comments 0 points Most recent by David Ellin December 2020CS Conversations
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  Customer Education Poll

  Heather Leventry 2 views 1 comment 0 points Most recent by David Ellin December 2020CS Conversations
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  Has anyone here successfully implemented OKRs for Customer Success?

  Ashna Patel 23 views 2 comments 0 points Most recent by Ashna Patel December 2020CS Conversations
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  Customer Success in Benelux Region

  System 2 views 0 comments 0 points Most recent by System December 2020CS Conversations
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  Questions you are asking in interviews

  krishna.reddy20072000 5 views 4 comments 0 points Most recent by Jesse Brightman December 2020CS Conversations
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  What else do you measure when retention is good?

  Dana Pavel 3 views 9 comments 0 points Most recent by Dana Pavel December 2020CS Conversations
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  Holiday gifts for CSMs and Customer Success quotes

  Christopher Simpson 13 views 5 comments 0 points Most recent by Christopher Simpson December 2020CS Conversations
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  Closing the loop to increase retention (CHURN PART 5)

  Anita Toth 16 views 0 comments 1 point Most recent by Anita Toth December 2020CS Technology
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  Customer Success Manager - Time management

  ANITA GAZICA 37 views 13 comments 0 points Most recent by James Conant December 2020CS Conversations
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  What are your customers really thinking? (CHURN PART 4)

  Anita Toth 1 view 0 comments 1 point Most recent by Anita Toth December 2020CS Conversations
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  Creating a Community for your customers

  Irene Giménez 3 views 8 comments 0 points Most recent by Irene Giménez December 2020CS Conversations
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  CSAT/NPS in comp plans

  Effie Mansdorf 24 views 4 comments 0 points Most recent by Effie Mansdorf November 2020CS Technology
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  New job: From CS to Growth and Scaling

  Walter Zepeda 14 views 2 comments 0 points Most recent by Walter Zepeda November 2020CS Conversations
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  Tips & Tricks to Customer Onboarding

  Asha Pulikkal 12 views 4 comments 0 points Most recent by Farouq Aldori November 2020CS Conversations
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  Has anyone hired or had a value engineer as part of CS org?

  Effie Mansdorf 6 views 1 comment 0 points Most recent by Manan Joshi November 2020CS Conversations
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  What are your KPI's for "tickets per agent", and "cta per csm"?

  Ido Barnoam 24 views 0 comments 0 points Most recent by Ido Barnoam November 2020CS Technology