CS Team

Discussion List

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  RACI conflicts between departments

  David Ellin 113 views 13 comments 0 points Most recent by WillowMoellering May 2020Customer Journey
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  Can somebody share an example of how they visualize the 'Customer Journey' for the organization?

  [Deleted User] 3 views 4 comments 0 points Most recent by Sara Bochino May 2020Customer Journey
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  How do you track, measure and manage stakeholder relationships?

  Tammy Krieger 27 views 4 comments 0 points Most recent by Ziv Peled May 2020Metrics & Analytics
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  What is your CSM interview process in your company?

  Kevin Mitchell Leonor 7 views 5 comments 0 points Most recent by Scott Smith May 2020CS Org Conversations
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  Sales to CS handoff process

  Jung Kim 193 views 13 comments 1 point Most recent by Sheryl Hawk May 2020CS Org Conversations
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  How to identify and influence change in non-customer centric companies?

  Alejandro Sanchez 36 views 8 comments 0 points Most recent by Vijaya Vardhan P April 2020Customer Journey
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  Account Managers Vs. CSM's

  Sharmila Nandwani- Nigam 11 views 7 comments 0 points Most recent by Vijaya Vardhan P April 2020CS Org Conversations
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  Here’s my favorite question I ask people at Customer Success networking events.

  Kevin Mitchell Leonor 6 views 5 comments 0 points Most recent by Scott Smith April 2020CS Conversations
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  CS Leadership Office Hours - Tomorrow!

  [Deleted User] 6 views 1 comment 0 points Most recent by Gretchen Hustad April 2020GGR Cafe
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  CS Leadership Office Hours - Tomorrow!

  System 6 views 0 comments 0 points Most recent by System April 2020GGR Cafe
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  How have your CS orgs established/maintained a solid relationship with Product?

  Dan Maldonado 6 views 5 comments 0 points Most recent by Jennifer Dole April 2020CS Org Conversations
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  Educating Team Members on the Customer Journey

  Alex Hornbuckle 6 views 2 comments 0 points Most recent by Kevin Mitchell Leonor April 2020CS Org Conversations
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  What are your thoughts on measuring performance based on activities?

  Marijn Verdult 147 views 7 comments 0 points Most recent by Tammy Krieger April 2020CS Org Conversations
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  Learning & Skill Building during COVID-19

  WillowMoellering 6 views 3 comments 0 points Most recent by Melissa Logothetis April 2020CS Conversations
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  What process improvements are you targeting to deploy?

  Alex Hornbuckle 6 views 5 comments 0 points Most recent by WillowMoellering April 2020CS Org Conversations
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  No Subject

  [Deleted User] 6 views 0 comments 0 points Most recent by [Deleted User] April 2020Digital CS (Engagement Programs)
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  No Subject

  [Deleted User] 6 views 0 comments 0 points Most recent by [Deleted User] April 2020Digital CS (Engagement Programs)