CS Team

Discussion List

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  Curious to know what organizations are doing around CS Career Pathing in their organizations

  [Deleted User] 88 views 16 comments 0 points Most recent by Sara Bochino May 2020CS Conversations
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  I'd love to get this community's thoughts on the role of CS as it pertains to Product development, r

  Kyle Bennett 33 views 6 comments 0 points Most recent by Kyle Bennett May 2020CS Conversations
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  What levels of education (if at all) do you feel is necessary for an Entry level CSM, Mid-Level CSM

  Melissa Logothetis 15 views 6 comments 0 points Most recent by Scotty May 2020CS Conversations
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  How involved is your CSM during implementation and onboarding?

  Alex Hornbuckle 188 views 13 comments 0 points Most recent by Kevin Mitchell Leonor May 2020CS Conversations
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  Customer Success Operations < 20 questions

  Dave Epperly 54 views 6 comments 0 points Most recent by Tejas Satyan May 2020CS Operations Conversations
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  How do you track, measure and manage stakeholder relationships?

  Tammy Krieger 44 views 4 comments 0 points Most recent by Ziv Peled May 2020CS Technology
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  Let's talk roadmaps! Has anyone had success in creating a CS roadmap for 2020? (9+ months at a time

  Jung Kim 57 views 9 comments 0 points Most recent by Jung Kim May 2020CS Conversations
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  Session 8 | Customer success technology at early-stage B2B SaaS

  [Deleted User] 5 views 1 comment 0 points Most recent by Dan Maldonado May 2020CS Conversations
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  Moving overseas for a promotion?

  Kevin Mitchell Leonor 25 views 9 comments 0 points Most recent by Scotty May 2020CS Conversations
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  Notification Preferences

  [Deleted User] 16 views 2 comments 0 points Most recent by Gabriel Fallas May 2020CS Conversations
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  Account Managers Vs. CSM's

  Sharmila Nandwani- Nigam 67 views 7 comments 0 points Most recent by Vijaya Vardhan P May 2020CS Conversations
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  Who are the Decision Makers during COVID-19

  BenB 6 views 3 comments 0 points Most recent by Jeremy Donaldson May 2020CS Conversations
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  Session 8 | Success Plans at mature-stage B2B SaaS

  [Deleted User] 3 views 1 comment 0 points Most recent by Kevin Mitchell Leonor May 2020CS Conversations
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  Session 7 | CSM Capacity Planning

  [Deleted User] 17 views 3 comments 0 points Most recent by Kevin Mitchell Leonor May 2020CS Conversations
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  Session 5 | Sales transition and collaboration tools between product and CS

  [Deleted User] 14 views 1 comment 0 points Most recent by Dan Maldonado May 2020CS Conversations
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  Question for CS Leaders: what benchmarks did you feel were necessary to being strongly considered fo

  Kevin Mitchell Leonor 15 views 1 comment 0 points Most recent by [Deleted User] May 2020CS Conversations
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  Session 6 | Leading indicators for churn

  [Deleted User] 7 views 0 comments 0 points Most recent by [Deleted User] May 2020CS Conversations
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  Relationships

  Ziv Peled 39 views 5 comments 0 points Most recent by Shari Srebnick May 2020CS Conversations
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  Session 4 | New strategies, CS Platform, renewals

  [Deleted User] 14 views 0 comments 0 points Most recent by [Deleted User] May 2020CS Conversations
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  Session 3 | Changing metrics and strategies

  [Deleted User] 13 views 0 comments 0 points Most recent by [Deleted User] May 2020CS Conversations
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  Session 2 | Contract flexibility options to discuss with your team

  [Deleted User] 3 views 0 comments 0 points Most recent by [Deleted User] May 2020CS Conversations
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  Session 1 | Customer Engagement during COVID

  [Deleted User] 9 views 0 comments 0 points Most recent by [Deleted User] May 2020CS Conversations
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  Search Functionality

  [Deleted User] 13 views 3 comments 0 points Most recent by Jeremy Donaldson May 2020CS Conversations
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  When your company has new initiatives in addition to your active goals in the CS department, do you

  Kevin Mitchell Leonor 15 views 1 comment 0 points Most recent by WillowMoellering May 2020CS Conversations
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  Here’s my favorite question I ask people at Customer Success networking events.

  Kevin Mitchell Leonor 14 views 5 comments 0 points Most recent by Scott Smith May 2020CS Conversations
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  What is your CSM interview process in your company?

  Kevin Mitchell Leonor 30 views 5 comments 0 points Most recent by Scott Smith May 2020CS Conversations
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  Can somebody share an example of how they visualize the 'Customer Journey' for the organization?

  [Deleted User] 31 views 4 comments 0 points Most recent by Sara Bochino May 2020CS Conversations
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  What process improvements are you targeting to deploy?

  Alex Hornbuckle 17 views 5 comments 0 points Most recent by WillowMoellering May 2020CS Conversations
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  How have your CS orgs established/maintained a solid relationship with Product?

  Dan Maldonado 15 views 5 comments 0 points Most recent by Jennifer Dole April 2020CS Conversations
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  CS Leadership Office Hours - Tomorrow!

  [Deleted User] 5 views 1 comment 0 points Most recent by Gretchen Hustad April 2020GGR Cafe