CS Team

Discussion List

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  Customer Success Transformation Deep Dive - Zoom Meeting

  Kristi Faltorusso 43 views 25 comments 0 points Most recent by WillowMoellering May 2020CS Technology
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  Value or Adoption for healthscore

  Effie Mansdorf 50 views 9 comments 0 points Most recent by Marijn Verdult May 2020CS Technology
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  Curious about what should be included in a playbook, and ideas on where to begin creating them. #st

  Jennifer Dole 5 views 3 comments 0 points Most recent by Marijn Verdult May 2020CS Conversations
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  Complete Profiles

  [Deleted User] 6 views 0 comments 0 points Most recent by [Deleted User] May 2020CS Conversations
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  What levels of education (if at all) do you feel is necessary for an Entry level CSM, Mid-Level CSM

  Melissa Logothetis 23 views 6 comments 0 points Most recent by Scotty May 2020CS Conversations
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  I'd love to get this community's thoughts on the role of CS as it pertains to Product development, r

  Kyle Bennett 32 views 6 comments 0 points Most recent by Kyle Bennett May 2020CS Conversations
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  Curious to know what organizations are doing around CS Career Pathing in their organizations

  [Deleted User] 95 views 16 comments 0 points Most recent by Sara Bochino May 2020CS Conversations
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  How involved is your CSM during implementation and onboarding?

  Alex Hornbuckle 211 views 13 comments 0 points Most recent by Kevin Mitchell Leonor May 2020CS Conversations
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  Customer Success Operations < 20 questions

  Dave Epperly 54 views 6 comments 0 points Most recent by Tejas Satyan May 2020CS Operations Conversations
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  How do you track, measure and manage stakeholder relationships?

  Tammy Krieger 56 views 4 comments 0 points Most recent by Ziv Peled May 2020CS Technology
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  Let's talk roadmaps! Has anyone had success in creating a CS roadmap for 2020? (9+ months at a time

  Jung Kim 69 views 9 comments 0 points Most recent by Jung Kim May 2020CS Conversations
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  Session 8 | Customer success technology at early-stage B2B SaaS

  [Deleted User] 2 views 1 comment 0 points Most recent by Dan Maldonado May 2020CS Conversations
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  Moving overseas for a promotion?

  Kevin Mitchell Leonor 23 views 9 comments 0 points Most recent by Scotty May 2020CS Conversations
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  Notification Preferences

  [Deleted User] 15 views 2 comments 0 points Most recent by Gabriel Fallas May 2020CS Conversations
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  Account Managers Vs. CSM's

  Sharmila Nandwani- Nigam 63 views 7 comments 0 points Most recent by Vijaya Vardhan P May 2020CS Conversations
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  Who are the Decision Makers during COVID-19

  BenB 3 views 3 comments 0 points Most recent by Jeremy Donaldson May 2020CS Conversations
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  Session 8 | Success Plans at mature-stage B2B SaaS

  [Deleted User] 2 views 1 comment 0 points Most recent by Kevin Mitchell Leonor May 2020CS Conversations
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  Session 7 | CSM Capacity Planning

  [Deleted User] 13 views 3 comments 0 points Most recent by Kevin Mitchell Leonor May 2020CS Conversations
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  Session 5 | Sales transition and collaboration tools between product and CS

  [Deleted User] 12 views 1 comment 0 points Most recent by Dan Maldonado May 2020CS Conversations
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  Question for CS Leaders: what benchmarks did you feel were necessary to being strongly considered fo

  Kevin Mitchell Leonor 14 views 1 comment 0 points Most recent by [Deleted User] May 2020CS Conversations
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  Session 6 | Leading indicators for churn

  [Deleted User] 4 views 0 comments 0 points Most recent by [Deleted User] May 2020CS Conversations
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  Relationships

  Ziv Peled 39 views 5 comments 0 points Most recent by Shari Srebnick May 2020CS Conversations
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  Session 4 | New strategies, CS Platform, renewals

  [Deleted User] 15 views 0 comments 0 points Most recent by [Deleted User] May 2020CS Conversations
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  Session 3 | Changing metrics and strategies

  [Deleted User] 13 views 0 comments 0 points Most recent by [Deleted User] May 2020CS Conversations
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  Session 2 | Contract flexibility options to discuss with your team

  [Deleted User] 3 views 0 comments 0 points Most recent by [Deleted User] May 2020CS Conversations
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  Session 1 | Customer Engagement during COVID

  [Deleted User] 3 views 0 comments 0 points Most recent by [Deleted User] May 2020CS Conversations
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  Search Functionality

  [Deleted User] 19 views 3 comments 0 points Most recent by Jeremy Donaldson May 2020CS Conversations
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  When your company has new initiatives in addition to your active goals in the CS department, do you

  Kevin Mitchell Leonor 13 views 1 comment 0 points Most recent by WillowMoellering May 2020CS Conversations
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  Here’s my favorite question I ask people at Customer Success networking events.

  Kevin Mitchell Leonor 18 views 5 comments 0 points Most recent by Scott Smith May 2020CS Conversations
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  What is your CSM interview process in your company?

  Kevin Mitchell Leonor 22 views 5 comments 0 points Most recent by Scott Smith May 2020CS Conversations