Discussion List

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  A Fresh Invitation to Write a Blog for GGR

  PiperWilson 63 views 0 comments 3 points Started by PiperWilson June 2024 GGR Cafe
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  GGR Blog - Why Customer Success Should Stop Treating MAU as the Key Renewal Metric in B2B SaaS

  Heather Wendt 76 views 2 comments 1 point Most recent by Brandon Hemmelman April 2024GGR Cafe
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  Interested in Sharing Your Knowledge?

  Heather Wendt 76 views 0 comments 3 points Started by Heather Wendt December 2023 GGR Cafe
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  GGR Blog - 10 Secrets to Super Charge Your Community for Customer Success

  Heather Wendt 156 views 4 comments 0 points Most recent by Brian O'Keeffe October 2023GGR Cafe
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  GGR Blog - How to Create an Effective Feedback Loop Between Customer Success and Product Teams

  Heather Wendt 94 views 1 comment 1 point Most recent by colin-userlot May 2023GGR Cafe
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  GGR Blog - Three Practical Ways to Collaborate with Your Product Team

  Heather Wendt 61 views 0 comments 0 points Started by Heather Wendt May 2023 GGR Cafe
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  GGR Blog - Measuring What Matters: A Guide to Discussing and Measuring Customer Goals

  Heather Wendt 164 views 3 comments 0 points Most recent by Julie Fox May 2023GGR Cafe
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  Why Customer Retention is Difficult

  Heather Wendt 42 views 0 comments 0 points Started by Heather Wendt April 2023 GGR Cafe
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  How do you keep CSMs happy?

  Olivia_Williams 195 views 3 comments 0 points Most recent by Irina Vatafu April 2023GGR Cafe
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  CSM Retention Clinics - Internal hackatons that help mitigate risk

  Heather Wendt 74 views 0 comments 1 point Started by Heather Wendt March 2023 GGR Cafe
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  GGR Blog - Developing an Optimal Strategy for Scaling Customer Success

  Heather Wendt 68 views 1 comment 0 points Most recent by Chitra Madhwacharyula March 2023GGR Cafe
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  GGR Blog - 'Not Strategic Enough'

  Heather Wendt 78 views 4 comments 1 point Most recent by Heather Wendt February 2023GGR Cafe
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  GGR Blog - Digital-Led Customer Experience is Now a Customer Success Requirement

  Heather Wendt 57 views 2 comments 2 points Most recent by Bodin Pollard February 2023GGR Cafe
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  GGR Blog - Customer Success has some growing up to do - fast

  Heather Wendt 125 views 3 comments 1 point Most recent by Marc Phillips February 2023GGR Cafe
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  GGR Blog - Psychological Safety - An Introduction

  Heather Wendt 27 views 0 comments 0 points Started by Heather Wendt January 2023 GGR Cafe
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  GGR Blog Repost - 4 Tips to Keep Customers Engaged

  Heather Wendt 67 views 0 comments 0 points Started by Heather Wendt December 2022 GGR Cafe
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  GGR Blog - How to Start and Stick to a Deep Work Routine

  Heather Wendt 57 views 0 comments 0 points Started by Heather Wendt December 2022 GGR Cafe
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  GGR Blog - Avoidable Mistakes in Customer Health Scoring

  Heather Wendt 112 views 2 comments 0 points Most recent by Heather Wendt December 2022GGR Cafe
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  GGR Blog - By the Time You've Scored Customer Health, It's Too Late

  Heather Wendt 78 views 0 comments 0 points Started by Heather Wendt November 2022 GGR Cafe
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  GGR Blog - How to Use Data to Supercharge Your Customer Journey

  Heather Wendt 88 views 0 comments 0 points Started by Heather Wendt October 2022 GGR Cafe
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  GGR Blog - What I learned from Pulse & SaaStr (and why you should go to a conference)

  Heather Wendt 77 views 0 comments 1 point Started by Heather Wendt September 2022 GGR Cafe
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  Blog - To QBR or Not to QBR

  Heather Wendt 144 views 2 comments 5 points Most recent by timCX2022 September 2022GGR Cafe
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  Churn Part 5 - Closing the Loop to Increase Retention

  Heather Wendt 67 views 0 comments 0 points Started by Heather Wendt August 2022 GGR Cafe
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  Customer Experience Mapping - How are Yours Working?

  Heather Wendt 78 views 0 comments 0 points Started by Heather Wendt August 2022 GGR Cafe
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  BLOG - How Can Customer Success Help to Create a Seamless Customer Experience?

  Heather Wendt 51 views 0 comments 0 points Started by Heather Wendt August 2022 GGR Cafe
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  Blog - How to Scale Customer Success with a Digital First Approach

  Heather Wendt 97 views 0 comments 0 points Started by Heather Wendt July 2022 GGR Cafe
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  Blog - Churn Part 4 - What are your customers really thinking?

  Heather Wendt 77 views 0 comments 0 points Started by Heather Wendt July 2022 GGR Cafe