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GGR Blog - 10 Secrets to Super Charge Your Community for Customer Success

Heather Wendt 91 views 4 comments 0 points Most recent by Brian O'Keeffe October 5GGR Cafe
GGR Blog - How to Create an Effective Feedback Loop Between Customer Success and Product Teams

Heather Wendt 84 views 1 comment 1 point Most recent by colin-userlot May 31GGR Cafe
GGR Blog - The CS Leader's Guide to Community Content

Heather Wendt 34 views 0 comments 0 points Started by Heather Wendt May 24 GGR Cafe
GGR Blog - Three Practical Ways to Collaborate with Your Product Team

Heather Wendt 23 views 0 comments 0 points Started by Heather Wendt May 4 GGR Cafe
GGR Blog - Measuring What Matters: A Guide to Discussing and Measuring Customer Goals

Heather Wendt 123 views 3 comments 0 points Most recent by Julie Fox May 2GGR Cafe
Why Customer Retention is Difficult

Heather Wendt 33 views 0 comments 0 points Started by Heather Wendt April 11 GGR Cafe
How do you keep CSMs happy?

Olivia_Williams 122 views 3 comments 0 points Most recent by Irina Vatafu April 5GGR Cafe
CSM Retention Clinics - Internal hackatons that help mitigate risk

Heather Wendt 53 views 0 comments 1 point Started by Heather Wendt March 14 GGR Cafe
GGR Blog - Developing an Optimal Strategy for Scaling Customer Success

Heather Wendt 53 views 1 comment 0 points Most recent by Chitra Madhwacharyula March 8GGR Cafe
GGR Blog - Building Scalable Customer Success Through Communities

Heather Wendt 83 views 0 comments 1 point Started by Heather Wendt March 7 GGR Cafe
GGR Blog - 'Not Strategic Enough'

Heather Wendt 61 views 4 comments 1 point Most recent by Heather Wendt February 23GGR Cafe
GGR Blog - Digital-Led Customer Experience is Now a Customer Success Requirement

Heather Wendt 43 views 2 comments 2 points Most recent by Bodin Pollard February 16GGR Cafe
GGR Blog - Customer Success has some growing up to do - fast

Heather Wendt 94 views 3 comments 1 point Most recent by Marc Phillips February 11GGR Cafe
GGR Blog - Psychological Safety - An Introduction

Heather Wendt 21 views 0 comments 0 points Started by Heather Wendt January 23 GGR Cafe
GGR Blog Repost - 4 Tips to Keep Customers Engaged

Heather Wendt 54 views 0 comments 0 points Started by Heather Wendt December 2022 GGR Cafe
GGR Blog - How to Start and Stick to a Deep Work Routine

Heather Wendt 42 views 0 comments 0 points Started by Heather Wendt December 2022 GGR Cafe
GGR Blog - Avoidable Mistakes in Customer Health Scoring

Heather Wendt 93 views 2 comments 0 points Most recent by Heather Wendt December 2022GGR Cafe
GGR Blog - By the Time You've Scored Customer Health, It's Too Late

Heather Wendt 64 views 0 comments 0 points Started by Heather Wendt November 2022 GGR Cafe
GGR Blog - How to Use Data to Supercharge Your Customer Journey

Heather Wendt 74 views 0 comments 0 points Started by Heather Wendt October 2022 GGR Cafe
GGR Blog - What I learned from Pulse & SaaStr (and why you should go to a conference)

Heather Wendt 52 views 0 comments 1 point Started by Heather Wendt September 2022 GGR Cafe
Blog - To QBR or Not to QBR

Heather Wendt 112 views 2 comments 5 points Most recent by timCX2022 September 2022GGR Cafe
Churn Part 5 - Closing the Loop to Increase Retention

Heather Wendt 52 views 0 comments 0 points Started by Heather Wendt August 2022 GGR Cafe
Customer Experience Mapping - How are Yours Working?

Heather Wendt 64 views 0 comments 0 points Started by Heather Wendt August 2022 GGR Cafe
BLOG - How Can Customer Success Help to Create a Seamless Customer Experience?

Heather Wendt 32 views 0 comments 0 points Started by Heather Wendt August 2022 GGR Cafe
Blog - How to Scale Customer Success with a Digital First Approach

Heather Wendt 83 views 0 comments 0 points Started by Heather Wendt July 2022 GGR Cafe
Blog - Churn Part 4 - What are your customers really thinking?

Heather Wendt 64 views 0 comments 0 points Started by Heather Wendt July 2022 GGR Cafe
Blog Post - Improving Technical Support Processes to Drive Customer Satisfaction

Heather Wendt 72 views 0 comments 0 points Started by Heather Wendt July 2022 GGR Cafe
Technical Curiosity and the CSM

Heather Wendt 55 views 0 comments 0 points Started by Heather Wendt July 2022 GGR Cafe
Churn Part 3 - What the Heck Do I Do with All This Feedback

Heather Wendt 52 views 0 comments 0 points Started by Heather Wendt June 2022 GGR Cafe
Jay Nathan discusses how CS is the key to winning in SaaS

Heather Wendt 114 views 0 comments 0 points Started by Heather Wendt June 2022 GGR Cafe

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December 7 Leadership Office Hours
When Thursday, December 7 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
December 11 Leadership Office Hours
When Thursday, December 11 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to implement…
December 21 Leadership Office Hours
When Thursday, December 21 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…

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