Discussion List

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  What Success management (including onboarding) software would you want to implement if you had to st

  Elizabeth Bukys 5 views 1 comment 0 points Most recent by Will Pagden July 2020CS Technology
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  What common mistakes do you see most often with Success Plans?

  [Deleted User] 3 views 15 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  Any recommendations on the best way to conduct an internal quarterly/book of business review with CS

  Gautam Sawhney 1 view 1 comment 0 points Most recent by Brian LaFaille July 2020CS Conversations
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  Is there a GGR slack channel yet? Would love to connect there as well

  Colin Smith 10 views 5 comments 0 points Most recent by Vlad Shlosberg July 2020CS Technology
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  Has anyone done the Reforge program?

  Elizabeth Bukys 1 view 1 comment 0 points Most recent by Chrissy Hines July 2020CS Conversations
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  In-app "help" widget

  Brian Hartley 25 views 19 comments 0 points Most recent by Thomas Seelbinder July 2020CS Technology
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  Anyone changed their Customer Health Score/Index to add or remove risk factors because of the pandem

  Anita Toth 6 views 17 comments 0 points Most recent by Matt Myszkowski July 2020CS Technology
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  Interim CSM/Customer Support Model during a hiring pause?

  tjwwheel 2 views 6 comments 0 points Most recent by tjwwheel July 2020CS Conversations
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  Is anyone using Loom?

  Bridget Lamb 22 views 15 comments 0 points Most recent by Will Gilmore July 2020CS Technology
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  Asking the right questions relevant to Stakeholder Personas

  Sidd 78 views 6 comments 0 points Most recent by Archive User July 2020CS Conversations
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  Company Changes that Create Change Management Asks of the Customer

  Anna Alley 6 views 5 comments 0 points Most recent by Archive User July 2020CS Conversations
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  [CSM Office Hours] Tuesday August 4, 2020

  [Deleted User] 1 view 0 comments 0 points Most recent by [Deleted User] July 2020CS Conversations
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  Time Management and the ever growing CSM To-Do List

  Thomas Fortier 13 views 8 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  Customer Operations

  John Bosch 8 views 6 comments 0 points Most recent by tjwwheel July 2020CS Conversations
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  Hi All - We are trying to move away from expansion quotas for our Enterprise CSMs. Apart from renewa

  Manan Joshi 1 view 8 comments 0 points Most recent by Steve Bernstein July 2020CS Conversations
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  What do you do in the first 2 weeks on the job...

  [Deleted User] 1 view 16 comments 0 points Most recent by Thomas Fortier July 2020CS Conversations
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  Wanted to get some insight on some KPI changes I'm thinking of making for my CSMs. Specifically -- I

  Arit Nsemo 6 views 5 comments 0 points Most recent by Will Pagden July 2020CS Technology
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  The Biggest CS Myth?

  Matt Myszkowski 8 views 6 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  Are you using Gong, Chorus.ai or something similar? I need your advice! Please.

  Will Pagden 5 views 12 comments 0 points Most recent by Will Pagden July 2020CS Technology
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  Adding/Transitioning to a digital/tech touch model?

  Brian Hartley 7 views 21 comments 0 points Most recent by Sana Farooq July 2020CS Technology
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  Success Plans

  Melissa Logothetis 68 views 11 comments 0 points Most recent by Ravi dharnikota July 2020CS Conversations
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  Agent CSAT, Customer effort Score or both after a recent support interaction?

  Tanuj Diwan 10 views 12 comments 0 points Most recent by Tanuj Diwan July 2020CS Technology
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  Looking for Career Advice - Being a High Performing (Enterprise) IC vs. People Manager

  Alex Tran 3 views 9 comments 0 points Most recent by Scotty July 2020CS Conversations
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  Re-Engagement & Multi-Threading Strategies

  Ryan Creamore 2 views 2 comments 0 points Most recent by Matt Vadala July 2020CS Conversations
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  When Customer Success is in your blood, but SaaS isnt...

  Zhenya Kuhne 1 view 12 comments 0 points Most recent by Zhenya Kuhne July 2020CS Conversations
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  How do you approach customer marketing when this falls on Customer Success to own?

  Jeffrey Nadeau 4 views 12 comments 0 points Most recent by Kimberly Ross July 2020CS Conversations
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  Client Success vs. Customer Success?

  Darko Kankaras 203 views 12 comments 0 points Most recent by Thomas Seelbinder July 2020CS Operations Conversations
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  Unique CS orgs

  Andrey Tirel 3 views 2 comments 0 points Most recent by Elizabeth Bukys July 2020CS Conversations
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  CSM Customer Rotation

  Scotty 11 views 9 comments 0 points Most recent by Will Pagden July 2020CS Conversations
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  Client-Facing Education

  Alex Turkovic 15 views 7 comments 0 points Most recent by Samma Hafeez July 2020CS Technology